Student Services Manager

Student Services Manager Student Services Manager – IBC Education (a Higher Education Startup) (Based in Adelaide or Melbourne, you will be responsible for both campuses) IBC Education is a registered higher education provider (PRV14412) currently seeking CRICOS accreditation with TEQSA. Located in Adelaide and Melbourne, IBC Education is an aspiring higher education institution that seeks to provide innovative higher education options to students from around the world. Our purpose is to develop graduates who will lead in fostering innovation, excellence, and cross‑functional collaboration in the health and community services sector. We are looking for an exceptional Student Services Manager who plays a pivotal role in shaping and delivering a robust student admissions and support framework, driving continuous improvements across the entire student lifecycle—from initial enquiry and admissions through to graduation. Key Responsibilities Managing student information systems and records. Coordinating administrative, personal, and academic support services. Ensuring students have access to external counselling and wellbeing resources. Supporting the development of policies and procedures that enhance the student experience. Collaborating with academic and operational teams to ensure seamless service delivery. Overseeing student admissions, the development and implementation of high‑quality student support, student records, student event management, all facets of data management, and general student administration and liaison, including: Strategic leadership and management. Governance and policy. Service delivery: Admissions Enrolments and Fees Assessment and Completions Student Services Student Communications Student Wellbeing Student Support. Required Qualifications and Experience Tertiary qualification(s) minimum bachelor’s degree with a postgraduate qualification in tertiary administration (desirable) or equivalent. Demonstrated leadership experience in a dynamic customer or student service environment or equivalent. Experience in a highly regulated environment, with experience in higher education. Demonstrated customer or student service focus and effective awareness of sensitivity to cross‑cultural differences. Demonstrated organisational, project management and administrative skills, including the ability to prioritise tasks and meet deadlines within budget. Advanced interpersonal, negotiation and communication skills with the ability to develop and maintain networks with stakeholders from diverse backgrounds. Demonstrated ability to develop effective working partnerships with staff across all levels, to fully ascertain business requirements, develop appropriate systems and procedures and manage associated implementation. Demonstrated knowledge and understanding of the Australian Higher Education Sector and relevant regulations, policies and reporting procedures associated with student support, including ESOS legislation and CRICOS reporting, student visa regulations and TEQSA Higher Education Standards. An understanding of EEO and a commitment to equity and diversity, particularly in relation to the positive duty relating to sexual harassment. A commitment to Workplace Health and Safety (WHS) and a proactive approach to compliance. Ability to respect confidentiality and privacy. Personal Attributes Strong interpersonal skills. Superior written and oral communication skills, including the ability to negotiate and interact with internal and external stakeholders to develop and maintain effective professional relationships. Creative problem‑solver. Ability to respect confidentiality and privacy. Must be an Australian citizen, permanent resident or hold a current working visa for Australia. #J-18808-Ljbffr