Evening Duty Manager

Centurion Corporation Limited (“Centurion” or the “Group”) is one of Singapore's largest owner-operators of high-quality accommodation assets, with a presence in Singapore, Malaysia, Hong Kong, Australia, the United States, and the United Kingdom. In Australia, the Group operates student accommodation properties under the Dwell brand. For more information, visit centurioncorp.com.sg. An exciting opportunity has become available at our Melbourne property for an Evening Duty Manager (EDM) to join the Dwell team, reporting directly to the Accommodation Manager. We are seeking a responsible, customer service–focused individual who is also safety- and security-minded. This role requires availability to work from late afternoon through to late evening, with occasional early morning shifts. As the Evening Duty Manager, you will play a key role in supporting the Accommodation Manager in the day-to-day operations of the site. You will help maintain a safe, welcoming environment for our residents, assist in incident management, provide reception support, and contribute to the smooth running of the property. This is an excellent opportunity for career progression, particularly suited to someone looking for a stepping stone into an Assistant Manager role. Key Responsibilities Include: Supporting operational tasks such as coordinating staff rosters and shift allocation, maintenance requests, conducting site inspections, and ensuring compliance with health and safety standards. Managing check-ins and check-outs. Responding to resident enquiries and concerns in a timely and professional manner. Handling incidents with professionalism, ensuring accurate reporting and follow-up. Providing a consistent, approachable presence for residents and visitors after hours. Experience requirements: At least 2 years' experience in a pastoral care, security, or operational role within environments such as student accommodation, aged care, hospitals, or universities. Demonstrated experience in customer service, handling resident feedback, and resolving disputes. Strong written and verbal communication skills, with the ability to engage effectively with people from diverse cultural backgrounds. A team-focused mindset, with maturity, discretion, and sound judgement. Proficient in Microsoft Office and general computer literacy. Ability to investigate, document, and report incidents accurately. Knowledge of security procedures, emergency protocols, and risk mitigation. Experience managing safety and compliance in line with SOPs. Experience in operational coordination including: Maintenance, housekeeping, and vendor services. Site inspections, risk assessments, and audits. Staff rosters and shift allocation. Budget tracking and KPI reporting. Current National Police Check. Current Working with Children Check. Current First Aid Certificate. Highly Desirable Criteria: Experience in student accommodation, hospitality, or hotel sectors. Operational knowledge of resident management systems (preferably StarRez). Familiarity with university life and the needs of young adult residents. Understanding of relevant legislation, including the Residential Tenancies Act, OH&S, privacy, and workplace regulations. Perks and Benefits: A paid day off on your birthday. Supportive, team-oriented work environment. Ongoing training and development opportunities. Staff events and recognition programs. Central Adelaide location near public transport, cafés, and shops. Shift timing will be 9pm to 5am, 5 days a week. Dwell Melbourne offers an attractive Total Fixed Remuneration (TFR) package, inclusive of employer superannuation contributions. To Apply: Please submit your cover letter, current CV, and any supporting documents addressed to the Accommodation Manager. Please note: Only candidates with the right to work in Australia on an unrestricted and unlimited basis will be considered. No agency submissions, please. Only direct applications will be reviewed. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr