Student Services Officer

Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia. We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals. Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us. Job Description Permanent, Full Time We are seeking a dedicated Student Services Officer. In this customer-facing role, you will play a crucial part in enhancing the overall student experience by providing efficient and professional support throughout their academic journey. Serve as the primary point of contact for student inquiries, addressing concerns and providing accurate information with a friendly and supportive demeanor. Manage student records meticulously, ensuring data integrity, confidentiality, and compliance with relevant policies and regulations. Collaborate closely with academic and administrative teams to streamline processes such as enrolment, orientation, and graduation, ensuring a seamless experience for students. Assist students with navigating university systems, procedures, and resources, offering guidance and support as needed. Maintain a detailed understanding of academic policies, regulations, and best practices to provide well-informed advice and solutions. Contribute to continuous improvement efforts by analyzing feedback, identifying areas for enhancement, and implementing efficient processes. Perform administrative tasks with a high level of accuracy and attention to detail, adhering to established deadlines and procedures. Qualifications Background in administration or student services, ideally in education. Skilled in student systems (e.g. RTO Manager, CRM) and Microsoft Office. Strong organiser able to juggle competing deadlines. Clear and confident communicator, both written and verbal. High attention to detail with sound understanding of compliance and record-keeping. Collaborative team player who engages well with stakeholders. Handles sensitive information with discretion. Working knowledge of education policies, regulations, and best practice. Effective problem-solver for student queries and issues. Adaptable and comfortable in a fast-paced education environment. Familiarity with Australian education frameworks (TEQSA, ASQA) is desirable but not required. Additional Information Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special — and you can be part of it. Opportunities to grow within the organisation $1,500 annual professional development allowance Incredibly committed and supportive team of student-centric professionals Health insurance discounts through Bupa Be part of a fast-moving, agile private provider where decisions turn into action quickly Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. #J-18808-Ljbffr