Student Services Officer

Company Description Western Sydney University International College is a TEQSA accredited Higher Education Provider, located in Parramatta (Sydney). We are a pathway college, offering a personalized academic environment designed to enable domestic and international students to gain entry into a Western Sydney University bachelor degree. Our college is a joint venture between Western Sydney University and Navitas. Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia's fastest-growing and most economically significant region. Ranked in the top 2% of universities worldwide, over 85% of its assessed research is rated 'World Standard' or above. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings, for its commitment to the United Nations' Sustainable Development Goals. Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Western Sydney University International College offers University Foundation Studies and Diploma programs for students that have not met the direct entry requirements into Bachelor degrees at Western Sydney University. About the Role The Student Services Officer is responsible for providing high quality reception services to internal and external stakeholders of the College. This is the first point of contact for enquiries. The main responsibilities of the role include provision of information and assistance to students, University and College staff, education agents and the general public via face-to-face, email, internet and telephone interactions as well as ensuring the reception area is professionally maintained and customers are dealt with proficiently and to the utmost standards. The Student Services Officer is also assisting with general administrative activities. What You'll Do Provide high quality reception and student administration for WSUIC including responding to telephone, email and in-person enquiries on a range of student related matters including enrolment, student fees, immigration requirements and progression to Western Sydney University. Ensure the efficient management of incoming calls, including enquiry referral in accordance with operational guidelines. Other general duties as required. Organise and order catering as required and assist with all college events. Undertake ordering and maintenance of stationary, office machines and kitchen supplies. General upkeep and maintenance of general use office space store rooms, teaching staff room and kitchen areas; arrange for equipment maintenance. Provide administrative assistance with general office duties including photocopying, printing and filing as required. Management of the meeting agenda for staff meetings every fortnight. Maintain student forms for reception. Access and update student records on the student management system, including contact details and academic notes. Process student requests including replacement of documents and confirmation letters. Schedule student appointments. Send, receive and distribute mail, and enquiry emails, including arranging freight, courier deliveries and reconciliation of accounts for same. Qualifications Essential Completion of a diploma level qualification with relevant work related experience or a certificate level qualification with post-certificate relevant work experience or an equivalent combination of relevant experience and/or education/training. Well‑developed administration and communication skills that include a high level of accuracy and an attention to detail that allows the appointee to undertake basic financial transactions and data entry processes. Demonstrated commitment to the provision of high standards of customer service in a cross‑cultural environment, including the ability to communicate professionally and confidently with students, external clients and agents and academic and administrative staff at all levels of the organisation. Demonstrated computer literacy in standard operating systems such as Microsoft Word, Excel and Outlook. Demonstrated ability to work effectively in a busy team environment. Desirable Previous experience in an education environment. Previous experience in organising student events and excursions. Diversity, Equity and Inclusion At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported and given opportunities to thrive. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. How to Apply Applications are assessed upon receipt. For enquiries about the role, please contact Rahul Sinha, Student Services Manager at. All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check. #J-18808-Ljbffr