Customer Service Officer

vor 21 Stunden


City of Melbourne, Österreich Microflite Aviation Vollzeit

Customer Service Officer – Service that soars with Microflite Location: Moorabbin Airport, in Melbourne’s South-East | Batman Park, in Melbourne’s CBD Casual and Permanent positions available You’ll be warmly welcomed into the Microflite family, working alongside passionate professionals committed to excellence in aviation. Microflite proudly operates a diverse fleet of 23 helicopters and 3 fixed-wing aircraft, delivering premium aviation services across Australia. The Customer Service Officer plays a vital role in managing bookings for tours, packages, hosting, and providing exceptional customer service to clients, and ensuring the smooth operation of our tourism activities offered by Microflite. Microflite are recruiting multiple Casual and Permanent team members to join us. If you’re ready to take off with a company that delivers premium service and values people as much as it values excellence, we’d love to hear from you. To be successful, candidates must be willing and able to work weekends as part of their regular work schedule. Why Microflite? At Microflite, we live by our values: Safety. Integrity. Excellence. Innovation. Engagement. As a family-owned company, we’re proud of our collaborative culture. You’ll work closely with the supportive Customer Service Manager and a leadership team that values initiative and teamwork. Our people, from the CEO to the hangar floor roll up their sleeves to get the job done. What You’ll Do: Provide exceptional customer service via phone, email, and face-to-face interactions. Manage bookings for tours, packages, and major events with precision and accuracy. Prepare quotes, maintain schedules, and coordinate passenger manifests. Partner with operations staff, pilots, and third‑party providers to ensure seamless, premium experiences are delivered. Handle inquiries, payments, and customer concerns with professionalism and care. Welcome clients warmly to our premium lounges, tailoring their experience to their personal needs and preferences. Ensure our lounges, helipads, and reception areas reflect our commitment to luxury and excellence. What You’ll Bring: Outstanding communication and organisational skills. The ability to thrive in fast‑paced and ever‑changing environments. A genuine passion for creating personalised, premium customer experiences. A positive, solutions‑focused mindset that tackles challenges head on. Strong computer skills and confidence navigating digital tools. Meticulous and thorough in every aspect of your work. Previous experience in tourism, events, or hospitality is highly regarded. What We Offer: Work with a Leading Name in Australian Aviation Join the engine room of a fast growing, highly respected aviation company where your contributions directly support our operational excellence. Supportive and Inclusive Team Culture Be part of a friendly and professional workplace where collaboration, respect, and a positive attitude are genuinely valued. Career Progression and Development Grow your career with access to internal training and development initiatives, plus opportunities to advance into new roles as the company continues to expand. Access our confidential Employee Assistance Program (EAP), plus the day‑to‑day support of a leadership team that prioritises staff wellbeing and work‑life balance. Make a Tangible Impact In our close‑knit head office environment, your work won’t get lost in the crowd, you’ll see the results of your efforts and be recognised for them. Apply now and let your journey with Microflite take flight #J-18808-Ljbffr



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