L2 Service Desk Engineer

vor 5 Stunden

City of Brisbane, Österreich Humanised Group Vollzeit

The Company Join a well‑established consultancy with a national reach across the eastern seaboard, serving SMB clients. Partnered with leading vendors, they specialise in networking, security, consulting, cloud, and managed services. The Role We’re looking for a Level 2 Service Desk Analyst to join a busy MSP service team. You’ll : Be the escalation point for Level 1–2 issues, owning tickets end‑to‑end and keeping clients updated Coordinate escalations and assist during major incidents, working closely with Level 3 engineers and the Service Manager Provide deskside / onsite support, manage calls and emails within SLA, and maintain accurate entries in ConnectWise Mentor junior staff and contribute to team capability Participate in the after‑hours phone roster on rotation About You 2+ years’ MSP experience Hands‑on skills in: Networking: WatchGuard, FortiGate, Aruba, Ubiquiti Phones: SIP, Teams, 3CX Cloud & Apps: SharePoint, Windows / Azure Security: MDM, Sophos, Defender, Tenable Infrastructure & Virtualisation: Veeam, APC, Synology, Nutanix, Avigilon Strong communicator, organised, calm under pressure, and able to prioritise tasks Team player who takes ownership, supports others, and aligns with company values Qualifications / Nice to Haves VMware Certified Professional Windows Server, AD / Exchange / SQL Virtualisation: VMware, Hyper‑V, AHV, KVM ITIL v4, MCSA, CCNA, Fortinet NSE4, Azure Fundamentals Benefits Work with a collaborative, supportive team Exposure to diverse technologies across SMB clients Opportunities to grow and develop technical and mentoring skills Apply If you’re serious about making a move, call Ryley on or email #J-18808-Ljbffr

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