Student Services Officer

Melbourne Institute of Technology – Sydney CBD NSW Melbourne Institute of Technology (MIT) is a leading private institute of higher education with campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics, Business, Accounting and Engineering (Telecommunications) programs at Master degree levels to Australian and international students. MIT has a NEAS‑accredited English Language Centre that offers a range of English language courses to help students improve their English skills and prepare for further study in Australia. About us Melbourne Institute of Technology (MIT) is a leading private institute of higher education with campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics, Business, Accounting and Engineering (Telecommunications) programs at Bachelor and Master degree levels to Australian and international students. MIT has a NEAS‑accredited English Language Centre that offers a range of English language courses to help students improve their English skills and prepare for further study in Australia. The Role 12‑month contract (Maternity leave position) Full‑time role On‑site role at Sydney campus (CBD) The Student Enrolment Officer plays a vital role in MIT's Student Administration and Experience team, offering essential administrative guidance to students regarding enrolments, program details and various aspects of their academic journey. This position is pivotal in maintaining accurate student records, utilising MIT's systems and ensuring timely and accurate support. Operating with autonomy, the Officer collaborates with the team and management to provide excellent service to students. This position requires a presence on campus to facilitate effective engagement with both students and staff; hybrid or work‑from‑home arrangements are not possible. Primary Responsibilities Facilitate seamless domestic and international student enrolments, collaborate with academic departments and partner providers, and provide timely information to students about graduation and completion. Ensure precise data retention, regulatory adherence and maintenance of student files, both digital and hardcopy, in alignment with MIT and partner institute policies. Produce and provide timely and accurate enrolment data, completion letters, transcripts, and exemption letters, contributing to strategic planning and policy development. Effectively communicate enrolment details, foster cooperative relationships, and demonstrate professional customer service to students and stakeholders. Coordinate graduation processes, including verifying student eligibility, finalising the graduation list, preparing documentation, and contributing to ceremony administration. Maintain MIT's Records Management System, the Provider Registration and International Student Management Systems (PRISMS), and student files (ELO & Bigfoot). Review and enhance record‑keeping procedures, ensuring the secure safekeeping of student files and proactive contribution to procedure development. Skills, Knowledge and Experience Experience working in a tertiary education institute. Proficiency in PRISMS (Provider Registration and International Student Management System), COE extensions, completion letters and SCV (Study Course Variation). Knowledge of ESOS Act and the National Code. Proficient in Microsoft Office suite, especially Excel, Word and Outlook. Demonstrated ability to communicate clearly and professionally with students, colleagues and external stakeholders. Excellent written and verbal communication skills with strong attention to detail. Appreciation of cultural awareness and issues related to the diverse cultural background of the student cohort. Familiarity with university policies, procedures and campus resources is beneficial. Qualifications Completion of a tertiary qualification in a related discipline such as Business, Education or Sociology. Apply Applications close on Sunday, 21 December 2025. Applicants must be Australian or New Zealand citizens or permanent residents. MIT reserves the right to close applications early if a suitable candidate is identified prior to the application close date. Equal Opportunity and Privacy of personal information is MIT policy. For more details, visit #J-18808-Ljbffr