Assistant Administrator

Cambridgeshire and Peterborough NHS Foundation Trust Assistant Administrator Closing date: 01 December 2025 We are currently looking to recruit an enthusiastic and motivated Assistant Administrator for our Admin Hub, to support the Cambridge Adult Locality Teams based at Union House, Cambridge. This role would be supporting the front of house, greeting patients, dealing with queries and supporting the wider team. The successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. You will be required to provide front of house reception cover for the team. You will be supporting a multidisciplinary team and will be involved with arranging appointments, audio typing letters, scanning and uploading documentation onto appropriate systems, photocopying, minute taking, ordering stationery and some general administrative work as required. Main duties of the job The post holder will provide a comprehensive administrative service within their team. The ideal candidate will have a can do attitude, strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times. This post is open to professionals with the right attributes to enhance a team. About us Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life. Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development. To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities. Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications. Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process. Job responsibilities Please refer to the attached job description and person specification for full details of responsibilities. Typing of letters, summaries and reports, if appropriate. Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people. Organise appointments and transport for clinics as directed. Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date. Monitor and maintain the department's admin stocks. Arrange meetings as and when required. Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures. Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures. Person Specification Education/Qualifications Educated to GCE/GCSE standard. Good command of written English. Experience Previous experience of carrying out general admin procedures in a reception/administrative /secretarial environment Experience of inputting accurate and timely data onto electronic systems. Clear understanding of respect and confidentiality Skills & Abilities Able to organise own day to day tasks Excellent telephone manner Experience of working with a minimum of supervision but working within standard operating procedures. Ability to work on own initiative and maintain confidentiality Ability to work under occasional pressure/stress Other Requirements May be required to travel and work between teams, where necessary Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridgeshire and Peterborough NHS Foundation Trust #J-18808-Ljbffr