Manager, Operational Resilience

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

How you’ll make an impact

The purpose of the Manager, Operational Resilience role is to support the Senior Manager, Operational Resilience to facilitate the AMP approach to the identification and management of critical operations, business processes and work with business stakeholders to ensure that critical (and other key) operations operate within set tolerances, and there is a systematic plan to test and learn from plausible scenarios.

In the longer term, the purpose of the role also includes:

The design and implementation of the Business Continuity Management (BCM) system and once embedded, its oversight and management, and developing tools and techniques to increase the level and depth of information available from the system

The management of the Business Process Management Standard and custodianship of the Business Process Repository

Supporting the Crisis Management approach across AMP, including facilitation of crisis management scenario exercises, and reporting insights and outcomes to relevant management and Board forums.

Main Focus Areas:

Operational Resilience (inc. Business Continuity Management)

Develop where appropriate and provide guidance on the Resilience framework and related policies and tools used to ensure requirements are fulfilled

Oversee and challenge the adequacy of resilience arrangements

Coordinate completion of resilience activities across AMP

Report on AMP-wide status of business resilience risk

Maintain critical operations register to comply with CPS230 – Operational Risk Management

Risk system

Update and maintain BCM system and ensure usage across AMP

Critical Operations & Process Mapping

Management of the critical operations register and facilitating annual reviews

Management of the Process mapping methodology (Standard, Guidelines) and custodian of the SharePoint repository and process mapping governance

What you will bring to the team

Ideally, you will bring the following experiences to this role:

Relevant experience and a proven track record in a risk management, internal / external audit, or assurance role, within a large financial services business

Effective understanding of the financial services industry, relevant regulators (e.g. ASIC, APRA, AUSTRAC), and current and proposed financial services regulatory and legislative requirements

Demonstrated experience in establishing and maintaining effective stakeholder relationships at a range of levels.

Critical thinker who can work autonomously and enjoys working with a blank piece of paper in designing/ re-designing things to cater for various audiences

Effective understanding of Business Continuity Management

Acts autonomously on most decisions. Requires guidance on more complex judgements

Applies sound understanding of a specialised discipline and basic to intermediate understanding of other disciplines

Applies competent understanding of own team and Division (ERM Wealth), the overall Group, and its competitive environment

Sets and achieves operational targets, objectives or service standards with a short to medium term focus, that directly impact the results of the team.

Applies emerging technical capability within own operational area/department

Analyse both routine and varied issues of differing complexity and modifies working methods/processes in own job, sometimes without the benefit of defined procedures

Applies good problem-solving skills as scope of issues may be only vaguely defined or difficult.

Ability to work cohesively with senior stakeholders when dealing with complex issues

Ability to effectively influence and engage a broad range of stakeholders

Effective communication skills, both written and verbal, to inform or influence specific audiences

Sound organisational planning and implementation skills, and demonstrated ability to apply them in rapidly changing business environments

Effective analytical and reporting skills

Design, lead, execute or oversee and challenge scenario testing

Effective in Microsoft Visio and Business Process Mapping Notation (BPMN2.0)

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website> (insert link)

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.

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