Medical Receptionist

At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care. Our mission is to provide high-quality, accessible healthcare solutions tailored to our patients' needs. As a leading healthcare provider in Australia, we pride ourselves on our compassionate approach, cutting-edge treatments, and a patient-centric ethos. Our team at Bendigo Doctors is driven by a shared commitment to excellence and innovation in the medical field. Role Overview We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team at Bendigo Doctors. In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients. Key Responsibilities Open and Close clinic as per set procedure Greet patients and other callers in a professional and courteous manner Make appointments for patients Ensure medical records are managed confidentially and efficiently Accurately process patient payments via cash, Eftpos, and direct bill transaction. Knowledge of the MBS schedule and correct billing procedures Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully Attend to patient enquiries Check and handle internal emails. Fill in the roster when staff is away, on holidays and sick leave. Maintain the reception waiting area and consulting rooms tidy including the clean up of spills if necessary. Ensure the accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents. At all times maintain confidentiality of patient personal and financial information. Complete recalls. Support the day to day operations of the medical centre. Exceptional customer service and teamwork skills. Selection Criteria Demonstrated ability to work in a team Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR) Demonstrated strong organisational and problem solving skills Demonstrated ability to work in a fast paced environment, including multitasking Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing Demonstrated commitment to quality patient service At least 1 year experience as a Medical Receptionist in a medical practice is required In addition, the candidate must also provide the following; Current Police Check Current Working with Children clearance Current First Aid/CPR certificate Immunisation Record Driving Licence/ Photo ID If this role speaks to your heart, we cannot wait to meet you. Apply now, and let’s make a meaningful impact on healthcare together. Alternatively, you may send out your resumes to ******@doctorsandco.com.au Only short-listed candidates will be contacted Expected Start Date: as soon as possible. Job Types: Full Time Salary: Remuneration will be negotiable based on experience. Office Manager We are seeking a passionate, highly capable and results-driven Office Manager to join our dynamic team in Bendigo Doctors. As our Office Manager, you will be at the forefront of driving profitability and growth of Bendigo Doctors. You will play a pivotal role in guiding a team of exceptional Nurses & Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic. If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately You will be responsible for Leadership & Management Healthcare Compliance & Regulations – Knowledge of healthcare laws and accreditation requirements. Team Leadership – Leading multidisciplinary teams, including doctors, nurses, and administrative staff. Crisis & Emergency Management – Handling medical emergencies, staffing shortages, and operational disruptions effectively. Operational & Organisational Skills Patient-Centered Management – Ensuring smooth patient flow, appointment scheduling, and high‑quality patient care. Process Optimisation – Streamlining workflows to reduce wait times and improve efficiency. Resource Allocation – Managing medical supplies, staffing, and facility maintenance efficiently. Communication & Interpersonal Skills Healthcare Communication – Liaising between medical staff, patients, and external stakeholders. Conflict Resolution – Addressing disputes among staff, handling patient complaints professionally. Cultural Sensitivity & Compassion – Understanding diverse patient needs and maintaining empathy in healthcare interactions. Financial & Business Management Budgeting & Cost Efficiency – Managing operational costs, insurance claims, and financial planning. Revenue Cycle Management – Overseeing billing, coding, and reimbursement processes. Vendor & Contract Negotiation – Procuring medical equipment and services at competitive rates. Monthly Targets and budgets– ensuring clinic operation is consistent with the monthly target and budget. Health promotion and prevention– ensuring clinic is optimising its health promotion and prevention strategies to improve outcomes for patients on monthly basis, consistent with group management objectives. Technical & Analytical Skills Healthcare IT & EMR Systems – Medicare items and billing software. Data-Driven Decision Making – Using patient and operational data to improve healthcare services and efficiency. Quality & Risk Management – Implementing protocols to reduce medical errors and enhance patient safety. Adaptability & Problem-Solving Regulatory Changes & Compliance – Keeping up with evolving healthcare policies and adapting accordingly. Crisis Management – Responding to public health emergencies, pandemic preparedness, and facility issues. Continuous Improvement – Driving innovation in patient care, workflow efficiency, and staff performance. To be successful in this role, you will ideally have Exceptional leadership and motivational skills to inspire and empower nurses and medical receptionist to deliver exceptional performance in managing clinics Excellent analytical skills with the ability to interpret data to inform strategic business decisions Prior Office Manager experience of minimum 2 years Prior experience in the medical & health field is highly preferred A collaborative and solution orientated mindset with a focus on continuous improvement Excellent communication and negotiation skills with the ability to cultivate lasting relationships An advocate for safety, compassion and active listening in the workplace Prior experience in the use of relevant software Pracsoft, Medical Director and Best Practice. Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc. Experience CPR/Triage training Prior training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc About Us Doctors & Co. is a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patient-centric care sets us apart in the healthcare industry. We are a team of dedicated healthcare professionals who are committed to improving the lives of those we serve. Our organisation believes in providing compassionate care that is tailored to the individual needs of each patient. Get in touch If you would like to know more about this role/clinic, please leave your details below by clicking on apply now or alternatively please send your CV to ******@doctorsandco.com.au Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr