Product Manager
vor 2 Wochen
Product Manager, Digital Experiences Drive the go-to-market strategy for Australia’s best banking app. Responsibilities Assist with the GTM strategy and execution for new digital feature launches, ensuring alignment across Product, Marketing, Corporate Affairs, Risk, Compliance, Operations, OCM, and Frontline. Define compelling value propositions, messaging, and positioning in partnership with cross‑functional teams. Champion the voice of the customer, integrating insights from NPS, feedback, complaints and call volumes into GTM planning and product development and report on the impact of breakpoint fixes delivered into the experience, as evidenced by feedback and volume changes in VOC channels. Work closely with squads to monitor and report on GTM performance, including adoption, engagement, NPS, conversion, and rollout precision (accuracy against launch plans). Conduct market scanning and competitive analysis to inform positioning, differentiation, and strategic planning. Align OCM and frontline teams with GTM plans, ensuring clarity on customer segmentation, journey mapping, and market context. Drive thought leadership to elevate our market presence, including pursuit of industry accolades and platforms to raise awareness of our innovations in banking. Assist with post‑launch reviews and continuous improvement initiatives to optimise future launches. Qualifications 6+ years’ experience in GTM, product marketing, digital product management, or strategy roles. Proven ability to lead complex, cross‑functional initiatives in fast‑paced agile environments. Good analytical and strategic planning skills, with experience in customer segmentation, journey mapping, and value proposition design. Good understanding of digital product lifecycles and how to connect customer needs with business outcomes. Experience with Adobe Analytics, Fullstory or similar tools to translate data into actionable insights. Commercial acumen, with proven experience in linking broad digital interactions with strong business benefits. Excellent communication, stakeholder management, and influencing skills. Experience with agentic AI technologies and/or retail banking products is highly desirable. Additional Information Seniority level: Mid‑Senior level.Employment type: Full‑time.Job function: Product Management and Marketing. Ready to make an impact? Apply now and help us deliver digital experiences that customers love. We operate in a hybrid working environment, meaning a blend between being in the office and working remote. If you’re a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers – we would love to hear from you Advertising End Date: 12/12/2025 #J-18808-Ljbffr
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