Customer Triage Officer
Vor 5 Tagen
Over the last 70 years Relationships Australia WA has been providing relationship support services for individual, couples, families and communities. We are a team of professional and highly motivated staff who are committed to enhancing the lives of communities, families and individuals and supporting positive and respectful relationships. About the role We are offering a part time role of Customer Triage Officer at the Bunbury Family Relationship Centre. The position involves responding to client enquiries, providing information about the Bunbury FRC service, processing intakes, scheduling appointments, preparing correspondence, offering referrals to appropriate services, working in a shared role and liaising with clients in person, by phone and via email. The current vacancy is 20 hours (3 days) per week: Wednesday 9-2pm, Thursday 9-5pm, Friday 9-5pm Skills, experience, and qualifications This position requires a person who has ADVANCED administration experience. It is essential the successful applicant has the following skills: A high degree of accuracy in data entry and information provision to clients Ability to maintain strict confidentiality in a clinical environment Ability to de-escalate situations and remain calm Ability to multi-task - respond to clients face to face, take calls and complete data entry simultaneously Ability to work well in a team Ability to work efficiently and effectively with client data entry, Outlook, Microsoft Word and Excel Effective time management Why Join Us? We are a values-driven organisation that champions for Authenticity, Inclusion, Compassion and Excellence. Non-for-profit salary packaging up to $18,550, increasing your take home pay Additional annual leave at year-end up to three days Staff Reward program to provide savings on your everyday expenses We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply A copy of the position description is available upon request. Please contact the Senior Customer Triage Officer, Julie Cooper on or ************@relationshipswa.org.au for more information. Application instructions Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees. Apply via SEEK. Applications close at 5pm on Friday 19th December 2025. Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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City Of Bunbury, Österreich Relationships Australia WA VollzeitA community support organization is seeking a part-time Customer Triage Officer at the Bunbury Family Relationship Centre. The role involves responding to client enquiries, processing intakes, and scheduling appointments. Candidates should have advanced administration experience, strong data entry accuracy, and the ability to maintain confidentiality....
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