Senior NICE Contact Center Systems Engineer

Vor 2 Tagen

Council of the City of Sydney, Österreich SS&C Technologies Vollzeit

Senior NICE Contact Center Systems Engineer Location: Australia || RemoteWhile this is a remote position, there may be occasional requirements to escort vendors onsite for support purposes. Travel and accommodation will be provided as needed. About SS&C As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology. Job Description We are seeking an experienced and self‑motivated Senior NICE Contact Centre Systems Engineer to join our dynamic team. This role is critical in supporting, configuring, and maintaining the NICE CXone platform and its associated modules, with a strong focus on technical expertise and hands‑on implementation. The ideal candidate will bring deep technical knowledge, an analytical mindset, and a customer‑first approach to drive performance and innovation in a fast‑paced omnichannel environment. What You Will Get To Do This role offers a unique opportunity to work on leading‑edge customer engagement technologies while delivering meaningful business impact. You'll be part of a collaborative, supportive team committed to innovation, excellence and continuous improvement in customer experience. Install, configure, and maintain VMware and OpenShift clusters on‑premises. Configure, manage and troubleshoot the NICE CXone platform and modules, including: Quality Management (QM) Interactions Feedback Manager Dashboards and Reporting ACD and Administration Support and optimize omnichannel environments, including voice, chat and email channels. Identify and resolve call flow and agent‑related issues. Manage and maintain dial plans and call routing logic. Engage with NICE Community for case management and resolution tracking. Collaborate closely with internal teams and stakeholders to align technical implementations with business objectives. What You Will Bring Strong verbal and written communication skills, with a customer‑facing and team‑oriented approach. Proven ability to operate effectively in a fully remote environment. Comfortable collaborating within a Microsoft Teams ecosystem. A proactive self‑starter with strong problem‑solving abilities and attention to detail. Desirable Experience and Tools Nexidia Advanced Analytics IEX Workforce Management (WFM) integrated with CXone Advanced scripting within NICE CXone ServiceNow for ITSM Jira for project tracking and task management Applications are encouraged from people of all backgrounds. We strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. #J-18808-Ljbffr

  • Senior NICE CXone Engineer

    Vor 2 Tagen

    Council of the City of Sydney, Österreich SS&C Technologies Vollzeit

    A leading technology firm is seeking a Senior NICE Contact Center Systems Engineer to support and maintain the NICE CXone platform. This remote position requires strong technical skills in VMware and OpenShift. Ideal candidates should possess excellent communication abilities, a proactive approach to problem-solving, and experience in customer engagement...

  • Senior NICE Contact Center Systems Engineer

    vor 3 Wochen

    Townsville City, Österreich SS&C Technologies Vollzeit

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid‑market firms, rely on SS&C for expertise, scale, and technology. Job...

  • Senior NICE CXone Systems Engineer

    vor 3 Wochen

    Townsville City, Österreich SS&C Technologies Vollzeit

    A leading financial services and healthcare technology firm is seeking a Senior NICE Contact Center Systems Engineer. This remote position involves maintaining the NICE CXone platform, collaborating effectively in a Microsoft Teams environment, and delivering impactful customer engagement technologies. The ideal candidate will demonstrate strong...

  • Devops Engineer

    Vor 2 Tagen

    Council of the City of Sydney, Österreich NICE Systems Vollzeit

    Devops Engineer (Junior) – NICE, Sydney, NSW, AU Role Seniority : junior At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a...

  • Contact Centre Engineer

    vor 1 Woche

    Council of the City of Ryde, Österreich Peoplebank Vollzeit

    Contact Center Engineer Our client is seeking a Contact Center Engineer to join one of the largest and most high-profile Federal Government Contact Center operations in the country. If you’re passionate about delivering outstanding service, excel in a NOC‑style environment, and enjoy working with cutting‑edge technology, this is an exciting opportunity...

  • Senior Software Engineer, Playvox, CX

    vor 2 Wochen

    Council of the City of Sydney, Österreich NICE Vollzeit

    At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We are looking for a Lead...

  • Devops Engineer

    vor 1 Woche

    Council of the City of Sydney, Österreich NiCE Vollzeit

    Join to apply for the Devops Engineer role at NiCE . We’re on a journey to transition many of our traditional on‑premise solutions to SaaS offerings on AWS. The DevOps team will play a key role in that transition, and we’re looking for a motivated individual to join us. How will you make an impact? Build and manage strategic relationships across the...

  • Senior Customer Success Manager

    vor 6 Stunden

    Council of the City of Sydney, Österreich NICE Systems Vollzeit

    At NiCE, we know that delivering exceptional customer experiences starts with understanding the customer journey—and the people behind it. We’re looking for a Senior Customer Success Manager who brings deep expertise in Interaction Analytics and Workforce Management to help our customers drive value, improve performance, and realise the full potential of...

  • Senior Contact Center Specialist

    vor 3 Wochen

    Sydney, Österreich Peoplebank Vollzeit

    Join to apply for the Senior Contact Center Specialist role at Peoplebank 1 week ago Be among the first 25 applicants Join to apply for the Senior Contact Center Specialist role at Peoplebank Contact Centre Experience required Candidates must be Australian Citizens Great Career Prospects Our client is looking for a Senior Contact Centre specialist to join...

  • Vice President, Sales, ANZ

    Vor 2 Tagen

    Council of the City of Sydney, Österreich NICE Systems Vollzeit

    As NICE advances its AI roadmap with conversational AI, workflow orchestration, Agentic AI & Copilots, and data-driven CX analytics, we are expanding on our already strong and sustained growth in Australia & New Zealand—one of our most dynamic and rapidly developing regions. The VP, Sales, ANZ will be responsible for developing and executing the full...