Manager, Customer Success
Vor 7 Tagen
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. For more information on our cutting-edge technology, visit . Qualifications & Experience You have 4+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals. You have 1-2+ years of management experience with a proven track record of driving success Exceptional communication, negotiation, and presentation skills. You lead effectively in a highly dynamic and fast-paced environment. Possess strong technical and commercial acumen. You are passionate and enthusiastic about Cybersecurity, Customers and Darktrace. Additional Expectations Responsible for driving usage, adoption, renewal, and expansion of Darktrace products, and growing ARR. Measured on total team goal attainment; key metrics are ACV, POV and Customer Engagement Participates in emerging management program and / or works with leader in Darktrace to support leadership growth. Collaborating with sales and marketing to create and optimize the upsell and cross-sell strategies the CS team uses to increase ROI Committed to self-guided learning and professional development to support growth in role. Manages a region al team (with a cap on total direct reports) including in region Team Leads, reports to Director of Success Executes strategic plans to achieve commercial targets including POV quota and pipeline generation for team Provides exceptional leadership, vision, and support to empower their individual teams as well as upholds a strong team culture and sets the tone for the wider team, including difficult coaching conversations; demonstrated success in both balancing strategic goal setting and tactical execution Acts as primary escalation point for team to the Director, orchestrating resources acrossthe company as appropriate Participates in corporate development methods, techniques and evaluation criteria for projects, programs and people to identify and address gaps in skills and resources Leads the creation and development of collaborative content : guidelines, templates, best practices, etc. Shares responsibility for direction of the region / segment and able to achieve that with minimal direction Shares responsibility with Director for hiring needs of their team with in assigned region – participating in how best to upskill and scale team and ensure high quality of training and effective oversight of onboarding supported by team lead #J-18808-Ljbffr
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich RLDatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America . RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Rldatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Recordpoint VollzeitScope We are seeking a proactive and customer‑centric Customer Success Manager (CSM) to drive adoption, value realization, and long‑term success for RecordPoint's customers in APAC. Responsibilities Play a leading role in the end‑to‑end post‑sales customer lifecycle, from onboarding through adoption, value realization, renewal and expansion....
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich Tes VollzeitCustomer Success Manager Tes is seeking a senior Customer Success Manager to join our growing team in Melbourne. This is a strategic role focused on supporting a portfolio of private schools across the east coast of Australia. You will play a key part in driving customer retention, product adoption, and growth in collaboration with our sales team. We are...
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Customer Success Manager
vor 3 Wochen
City of Melbourne, Österreich RLDatix VollzeitCustomer Success Manager / Melbourne, APAC RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining...
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Customer Success Manager
vor 4 Wochen
City of Melbourne, Österreich monday.com VollzeitDescription Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us! As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the monday.com product suite. You will be responsible for learning the customers' pain points, helping them plan how monday.com...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Rib Software VollzeitJoin to apply for the Customer Success Manager role at RIB Software. Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, with our people at the heart of...
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Manager, Customer Success
vor 3 Wochen
City of Melbourne, Österreich DoorDash Australia VollzeitThe Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our...
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich Immersive VollzeitA platform you can believe in: Immersive One is leading people‑centric cyber resilience across the globe. Customer Success Manager – Australia & APAC Immersive is hiring! We’re looking for an experienced, proactive and value‑driven individual to join our growing Customer Experience team in the APAC region. Reporting directly to our VP of Customer...
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Customer Success Manager
vor 2 Wochen
Melbourne, Österreich NEXTDC VollzeitJoin to apply for the Customer Success Manager role at NEXTDC Join to apply for the Customer Success Manager role at NEXTDC Direct message the job poster from NEXTDC At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient...
