Endoscopy Administrative Support Clerk

2 days ago Be among the first 25 applicants Reference Number 52547 Employment Type Fixed Term Part Time (PT) Location Northern Health (All Campuses) About Northern Health As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none. Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride‑sharing), Melbourne’s North is fast becoming the place to be. About the Role This role requires the provision of essential clerical and administrative support to the Endoscopy and Gastroenterology Service at Northern Health. The waiting list for Endoscopy at Northern Health has grown significantly over the past 2 years, with demand significantly exceeding supply. A substantial number of patients are waiting longer than clinically recommended for an endoscopy procedure, including the most urgent Category 1 patients. The Endoscopy Administrative Support role will be instrumental in providing the clerical assistance required for the assessment of these patients, the referral of these patients to alternative healthcare pathways such as Gastrointestinal Ultrasound and Physiotherapy, clinical auditing of the waitlist, the establishment of a Complex Endoscopy Assessment Clinic and the establishment of a digital care pathway. Responsibilities Provide accurate and efficient clerical and administrative support to the Gastroenterology and Endoscopy Service. Maintain accurate and up to date patient information in electronic medical record systems and relevant databases. Assist to liaise with patients regarding their availability for their appointments. Compile, cross‑reference and send all correspondence pertaining to the management of all patients. Manage incoming referrals, correspondence and phone enquiries in a timely and professional manner, ensuring clear and effective communication with patients, clinicians and other departments. Liaise with nursing staff, medical staff, allied health staff, clerical colleagues and other stakeholders to support smooth patient flow and timely service delivery. Assist with auditing, reporting and data collection activities to support service improvement and compliance requirements. Action any follow up as required. Refer all patients who require clinical input to the relevant nursing and/or medical staff for follow‑up. Utilise and book interpreters’ services as required. Document all phone and email enquiries from patients and medical staff and follow up as required. Contribute to a positive team culture by demonstrating professionalism, adaptability, and a commitment to teamwork. Participate in training, meetings and quality improvement activities as required. Promote a high standard of customer service. Ensure all work is undertaken in accordance with organisational policies, procedures, privacy legislation and workplace health and safety requirements. Other duties as assigned to support the Gastroenterology and Endoscopy Service. What We Offer Monday to Friday work – no weekends, no night duty, and no public holidays. Flexible, family‑friendly hours. A supportive, collaborative working environment. Opportunities to make a real difference in patient care and endoscopy outcomes. To be Successful in this Role You Will Have Minimum 3 years’ experience in an endoscopy/surgical services/outpatient bookings area. Excellent organisational and communication skills. Demonstrated high level customer service skills. Excellent time management skills and well-developed ability to prioritise a workload. Problem‑solving ability. Ability to work independently and as part of a team. Current National Police and Working with Children History check. Next Steps If this opportunity sounds like the next step in your career, then we would love to hear from you. Please click on the ‘Apply’ button and follow the prompts. For further details, please refer to the Position Description. Alternatively, you can contact Rebecca Garner , Endoscopy Services Coordinator on 8405 8592 or 0409 543 510. Applications Close 28 November 2025 Why Work at Northern Health? NH offers a range of benefits which support and reward staff both personally and professionally. Our staff benefits include award‑winning facilities and campus partnerships, professional development and events, an award‑winning Health and Well‑being program and financial benefits. Health and Wellbeing programs, including our new ‘Thrive’ program Flexibility in the workplace and extra leave options and support An inclusive and culturally safe space Access to salary packaging, EAP, our online library and onsite car parking Work with us Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. #J-18808-Ljbffr