Technical Senior Account Manager

vor 3 Wochen

Melbourne, Österreich Ogilvy Australia Vollzeit
About us

Bower House Digital (an Ogilvy Experience agency) is a global agency with staff and clients worldwide. We are experts in Marketing Technology & CRM who specialise in personalised digital experiences.

We help clients fulfil their digital marketing strategies and maximise the potential of their technologyinvestments. Providing consultancy, production, creative and operational services for some of the world's

largest brands.At Bower House Digital we are energised by complex problems, are big on addressing the root cause, doinggreat work, and providing a service second to none, and we have a relentless drive to add value.

We like to think and dream big. Our obsession with technology is the essence of everything we do. Our strategyis driven by the latest trends in digital. We don’t just dream big, we have the tools to make big dreams a reality.

Main duties and responsibilities

Manage 4 - 8 enterprise accounts, owning all aspects of account services

Own the financial and contractual nature of the assigned accounts, including scoping of new opportunities, creating and reviewing SOW, MSAs & change requests, invoicing and burndown reports, ensuring prosperous financial health across accounts

Nurture and grow the relationships within the assigned accounts, ensuring frequent contact with key clients, in-person meetings and social gatherings

Project management of small to medium projects/retainers, owning the coordination and completion of project timelines, resourcing, delivery, change requests, budget, and perform agile ceremonies as required

Be the escalation point of contact, ensuring problems are solved efficiently and with minimal impact to the client relationship, internal team and quality of work

Conduct/assist workshops and discovery sessions to capture business and functional requirements and assigned accounts, to inform new opportunities and the scoping of identified opportunities

Manage the resourcing of accounts, ensuring accounts are adequately and efficiently resourced

Maintain and demonstrate a sound knowledge of Bowers range of technical, strategic and campaign service offering, as to answer client enquiries and to proactively seeking new opportunities by identifying accounts needs within Bower’s service offerings

Build and maintain relationships across SFMC platform partners (e.g. Salesforce Account Executives) to share knowledge and seek new opportunities and advocate for the platform with clients

Requirements

Demonstrated experience with strong stakeholder management to deliver successful outcomes

Solid understanding of marketing technology, including the SFMC platform and CRM and digital marketing

Strong ability to triage and work with both internal and external stakeholders to ensure outcomes

Strong organisation and project management skills

Excellent written and verbal communication skills with attention to detail

Exceptional relationship building skills and a team player mentality

About the Offer

A hybrid working environment to make sure work is working for you.

And a tailored personal development plan to help you identify and achieve your goals, coupled with a dedicated manager to support your career and personal development.

Additional time off including your birthday, summer Fridays, and loyalty leave.

We offer discounted rates with NIB Health Insurance and Fitness First for when you want to hit the gym.

As well as yoga, meditation, and wellbeing programs to help keep your mind in shape.

And confidential counselling support if your personal or professional life throws you a curveball.

There are reward programs to acknowledge achievement and loyalty.

And we’ll give you a bonus for bringing other talented people and brilliant clients into the business.

Access to discounts and vouchers for big household name brands via our benefits platform, Perkspace.

Please note: All applicants must have valid Australian working rights.

BHD Ogilvy is an equal-opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander, and people of all backgrounds to apply.

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