Senior ICT Officer
vor 2 Wochen
(Organisation site )Industrial Registry; Queensland Industrial Relations Commission; BrisbaneThe Industrial Court of Queensland is a superior court of record. The Queensland Industrial Relations Commission is an independent tribunal whose powers and functions derive from the Industrial Relations Act 2016. The Court and Commission play a major role in contributing to the social and economic wellbeing of people throughout Queensland, through furthering the objects of the legislation, which is principally to provide a framework for industrial relations that is fair and balanced and supports the delivery of high-quality services, economic prosperity, and social justice for Queenslanders.
The Industrial Registry, headed by the Industrial Registrar, is the Registry for the Court and Commission, providing administrative support to the Court and Commission, as well as a facilitative service to external users.Provide expert advice and guidance and to the Industrial Registrar and Deputy Industrial Registrar regarding the case management system's capabilities and functionalities in order to promote streamlined processes and procedures.The development and implementation of data collection including analysis and presentation of statistical data utilising PowerBi.Ensure the integrity of data is maintained on the business database and information technology infrastructure.Manage and coordinate diverse technical resources including third party support models and agreements by providing guidance, advice and direction.Provide high level ICT support and administration in a court and commission environment by interpreting and complying with standards, policies and procedures.Undertake tasks and projects related to information technology services as requested by Industrial Registrar or Deputy Industrial Registrar.Advise management in the decision-making process by researching and analysing trends and issues to establish strategies to maximise benefits from information resources and technology.Oversee and conduct informed decision making as and when required.Develop and maintain professional and collaborative relationships while working in a small team and provide support to staff in responding to information technology enquiries and/or issues.Effectively communicate with key stakeholders, including Members of the Court and Commission, the legal profession, union representatives, government agencies, self-represented litigants, and the public.Lead, supervise and motivate staff, including fostering a cooperative working environment, ensuring staff have the skills to perform competently through the provision of training and development.Contribute to the development of policy and strategic direction for the Industrial Registry through innovation and the generation of ideas and implementation of improvements to service delivery.Contribute towards ensuring continuous improvement, accuracy and satisfaction with Court, Commission and Industrial Registry processes and procedures.Assist the Industrial Registrar and Deputy Industrial Registrar as required.How you will be assessed:Your merit will be assessed taking into consideration your knowledge, skills, and experience, along with your potential for development and your personal qualities. This will include how well you demonstrate the following key attributes and how they apply to the role.Demonstrated success in understanding organisational objective, providing high-level advice for best practice approaches to enable operational goals.Demonstrated knowledge of, or the ability to readily acquire a sound knowledge of a case management system, court room technology requirements and associated applications, including a demonstrated competency in office administration software products.Proven ability to manage the provision of high-quality ICT service delivery while supporting staff; building and sustaining positive relationships, drawing on team strengths and providing guidance and support when required.Demonstrated high level written and verbal communication, advisory and negotiating skills; including the ability to anticipate the key concerns of the audience, identifying expectations and structure information and responses clearly, succinctly and in a language that is appropriate to the audience.Demonstrated success in monitoring progress whilst managing priorities and being responsive to changes in requirements, whilst communicating effectively with stakeholders.Applications to remain current for 12 months.Further information
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