Rates Officer

Rates Officer Full time permanent role Salary: $75,309 - $90,754 per annum + 12% super Benefits: Free parking and safe bike storage End of trip facilities Health and Wellbeing program Access to Fitness Passport, a discounted workplace health and fitness program available to you and your immediate family members Support through an Employee Assistance Program available to you and your immediate family members. 19 day month for eligible employees Superannuation co-contribution options for eligible employees 17.5% leave loading (EA staff) The City of Fremantle provides an eclectic mix of services, facilities and events to local residents, businesses and visitors. We are committed to employing caring, competent, adaptable and responsive, professional individuals who are excited about making Fremantle welcoming for all. The City is committed to serving our community and making a positive impact on our environment. We aim to do this through our culture, whereby we take ownership, bring creativity and innovative thinking, collaborate to create better outcomes, and celebrate our collective success. We are committed to reducing paper and going digital to reduce our environmental impact and improve access and efficiency. We have adopted Activity Based Working (ABW), where staff are empowered to choose the best workspace to produce their best outcomes each day. Our offices at Walyalup Civic Centre support this way of working by providing a variety of spaces, setting and technology to help staff thrive. The Rates Officer is responsible for providing administrative support for the rates area within the revenue team, by being the focal point of contact for customer (internal and external). This ensures continuity and a good customer service experience for our ratepayers. The Revenue team is looking to recruit a skilled Rates Officer with experience in a rating role, who can provide strong support for the Rates team with rating administrative tasks and exceptional customer service skills for ratepayers. Key Responsibilities Assist with and respond to telephone and written enquiries. Process changes of ownerships and rates statements for property settlements. Process pensioner and senior rebate applications and claims processes, including reconciliations. Process pensioner deferred claims and reconciliations. Process changes of addresses and ensure the accuracy of the property and rating database. Follow up on outstanding accounts and credit balances and prepare refunds as required. Ensure the accuracy of owner occupier records for elections. Download and action eRates registration reports. Assist in the review of procedures and processes. Process direct debit applications. To be considered for this position, you will need: Sound verbal and written communication skills and interpersonal skills. Experience and knowledge in previous Rating Officer role. A thorough understanding of the Local Government legislation for rating. Excellent analytical skills and a high level of accuracy. Ability to juggle multiple priorities and work under pressure. High computer literacy. Desirable – experience and working knowledge of Technology One Property and Rating system. Current Nationally Coordinated Criminal History Check. The City of Fremantle promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The City encourages people of all ages, genders, and abilities, Aboriginal Australians and people from culturally diverse backgrounds to apply for this job. If you have any access needs that may require reasonable adjustments to allow you to fully participate in the application and interview process, please get in touch with the contact below. If you are an Aboriginal person or a person with a Disability who would like assistance with your application, please contact the Jobs and Skills Centre on . Application Instructions Click Apply to be directed to our website and submit your application. Navigate to Job Attachments to view position description and Application Instructions. Applicants should provide a current curriculum vitae and a two-page (maximum) cover letter in .pdf format. You do not need to address the selection criteria. Your CV and cover letter should demonstrate how your skills and experience make you a suitable candidate for the advertised position. The estimated closure date is Sunday the 21st December at 5pm, but we reserve the right to close the ad prior to this date. To discuss this opportunity in more detail please contact Bindiya Shah on . Applicants must have the right to work in Australia. #J-18808-Ljbffr