Rates Officer

A$77,113-$82,504 p/a + Superannuation (Pro-rata) Hybrid Posted 2 days ago Permanent Part-time (3 days per week) (Monday & Friday, other day negotiable) Salary $77,113 - $82,504 per annum (pro-rata) + Superannuation Exciting opportunity to join a growth Council Are you a Rates Officer? Are you passionate about providing high-quality service & contributing to the City's financial operations? About the position The City is seeking an enthusiastic individual to join the Rates and Accounts team, assisting in all aspects of the rating functions of the City and delivering service excellence to the City's customers via the telephone, in writing, in-person and administration services. Responsibilities The successful appointee will be responsible for: Maintaining property and rating databases; Processing documents, requests and applications including pensioner rebates; Negotiating with customers for the collection of overdue Rates and Emergency Services Levies payments; Providing assistance with levying of property rates/charges and revaluation processing; and Liaising with/providing advice to other City Service Units and external service providers and government authorities. About you As a collaborative member of the Rates & Accounts team, the position is accountable for performing rating and debt collection functions, processes, and customer service. The successful appointee must be an adaptable, experienced rates officer. You must thrive working in a very busy and change driven organisation and be able to demonstrate that you meet the following essential criteria: Experience in a customer service and data entry role; Advanced customer service skills with proven communication and negotiation skills; Proven computer literacy and organisational skills; Knowledge of relevant rates legislation. So… why join the City of Wanneroo? More Time Off 5 weeks annual leave (pro-rata) 2 paid Wellness Days and 1 paid Volunteer Day per year 12 weeks paid parental leave Access to additional leave types: Reproductive Health, Cultural/Ceremonial, Family Responsibility and Family & Domestic Violence Leave Ability to purchase or cash out leave, depending on your needs Genuine Flexibility This is a part-time role (45.6 hours per fortnight) with stable days and hours Start and finish times can be adjusted within a 7am–7pm span depending on your preferences and team needs. Hybrid work may be available depending on the service area needs Stability with Mobility Long Service Leave is portable across WA local governments Permanent roles, strong internal mobility, and sector-wide credibility A comprehensive development program with internal capability frameworks and access to funded external courses, workshops, and study leave Perks & Support Up to 15% superannuation with matching Free on-site parking Thoughtfully designed workspaces with sit-stand desks Modern end-of-trip facilities including showers, lockers, and secure bike storage Access to salary packaging and novated leasing options 50% off membership to our award-winning gym and leisure centre, Aquamotion An active social club with regular events Work Local With 56% of our workforce living locally, working at the City of Wanneroo isn’t just about cutting your commute. This role is a genuine opportunity to contribute to the community you call home. This is work with real purpose, where you will see the impact of your efforts every day – in parks, streets and services around you. It’s a meaningful way to give back and shape the future of your City. The City of Wanneroo is a diverse, community-focused organisation where your work makes a real impact, not just for our residents, but for the people you work alongside. We’re proud of our inclusive culture and the many perspectives that shape it. We strongly encourage Aboriginal and Torres Strait Islander people to apply and bring their voice to local government. If you value purpose, collaboration, and a team that welcomes you for who you are, you’ll feel at home here. Want to apply? If this sounds like your next career move, we’d love to hear from you. Apply with your resume and a cover letter (max 2 pages) telling us why you're a great fit. Reference number: For further information, contact Lauran O’Hearn, Coordinator Rates & Accounts on . Please note: A National Police Clearance (within 3 months) is required prior to commencement. All employees must declare secondary employment to manage any potential conflicts of interest and fatigue risks. Medical assessment may be required depending on the role. About City of Wanneroo Wanneroo, WA, Australia Government & Defence The City of Wanneroo is WA's fastest growing local government authority spanning both urban and rural areas. Our population will double over the next 25 years. We service an area of 685 square kilometres, which includes bushland, wetlands, urban and rural areas as well as 32 kilometres of pristine coastline. The City is home to more than 216,000 people across 36 distinctive suburbs from Two Rocks to Koondoola. The City of Wanneroo employs over 1,000 people, many of whom are local residents. Our team helps deliver a range of services & facilities that cater for everyone in the community. Looking for More Opportunities? 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