Customer Service

Mainfreight is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of Warehousing, Domestic Transport and International Air and Ocean Freight services. Our operations are powered by a global team of more than 11,000+ passionate people, world‑class technology, and a can‑do attitude that moves commodities such as pharmaceutical, perishable foods, FMCG, and building materials, all of which are integral to the success of our national economy. We currently operate 337 branches across 27 countries in and out some of the most dynamic economies. We are one big family, and we are fiercely protective of our deep‑rooted identity. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart. WHAT SETS MAINFREIGHT APART FROM THE REST? Mainfreight focuses heavily on promoting from within and every decision is made with a 100-year vision in mind. Mainfreight’s three pillars of culture, family and philosophy are actively promoted and deep‑rooted in all the decisions made. Mainfreight champions its “horizontal” corporate hierarchy structure and this allows team members to make executive decisions that influence the team, branch and the global business. We do not believe in “ordinary” and this, along with our strong adherence to our three pillars and focus on the customer has been key to the company’s global success. ABOUT THE ROLE At Mainfreight we are part of a global yet united team. Based out of our Altona facility (accompanied with a full time on‑site chef), we are looking for a customer service representative with drive, passion, and commitment to join our wonderful team. With the ever changing fast paced wharf cartage world, no 2 days are ever the same Challenges are a plenty and if you like to rise to the occasion and show what your made of this is the role for you The role is part of a team who are dedicated to the success of the business and passionate about the tasks at hand. THE SUCCESSFUL APPLICANT MUST DISPLAY Passion & pride, in yourself and your job A team first approach Attention to detail – this is of the highest priority Willingness to learn Confidence, sometimes we need to deliver not so favorable news Accountability – mistakes are a part of life, accepting them, learning from them, and moving on is KEY The customer service role is a major part of the engine room that keeps the operation moving. If you possess a high eye for detail and enjoy the satisfaction of watching something from start to finish, then this is the role for you. The job starts with you and will finish with you. With custom built wharf cartage internal systems and industry systems, there is nothing that cannot be taught. You will learn from people with wide industry knowledge, who will impart very valuable knowledge - willingness to learn is key. Building customer relationships is key, the same goes for building relationships with our brothers and sisters in our internal products within Mainfreight and the team members within our branch. Your day will consist of working with all levels of team members, from operations, administration, drivers & our yard/warehouse team. A positive outlook will get you through the days, you will be surrounded by equally passionate people that will help you stay positive during any challenges. HOW TO APPLY If you believe you can make a difference, want to work for a Global business and want a career at Mainfreight then submit your cover letter and CV for this role by clicking on the “Quick Apply” button. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr