Rebalance (Club Pilates) - Member Services - Brisbane

Rebalance (Club Pilates) - Member Services - Brisbane Viva Leisure—parent company to Rebalance, one of Australia’s leading boutique fitness brands—is seeking new Member Services team members to join our vibrant Brisbane studios on a casual basis Locations include Mansfield, Rocklea, Carina, Kedron, and Margate. This is an exciting opportunity to deliver exceptional, personalised service and create a positive experience for our members. You’ll play a key role in supporting studio growth by maintaining strong member relationships and helping to attract new ones. Your day-to-day responsibilities will include assisting members with general enquiries, conducting club tours for potential new members, driving membership sales, and ensuring the club environment is clean, welcoming, and professionally presented at all times. This is a casual opportunity with a flexible working schedule. REBALANCE BRISBANE STUDIOS At Rebalance, we believe fitness is more than a workout—it’s a lifestyle built on care, connection, and consistency. Across our Brisbane studios, you’ll find welcoming spaces, expert instructors, and a shared commitment to helping members move with confidence and joy. As part of our continued growth, Rebalance studios in Brisbane are set to transition to Club Pilates in 2026 —ushering in a fresh era of boutique fitness with world‑class equipment, modern design, and the support of one of the world’s largest Pilates brands. This exciting transformation means you’ll be part of an inspiring evolution—combining the personal touch of Rebalance with the global excellence of Club Pilates. Join us in Brisbane and be part of a forward‑thinking team that values your talent, creativity, and wellbeing. This is your chance to make a lasting impact and grow your career with Viva Leisure. SKILLS & QUALIFICATIONS We are looking for someone with: Current First Aid and CPR certification (or willingness to obtain) Knowledge of and a passion for the Fitness Industry Experience in sales and customer service, ideally within the fitness or retail sectors KEY RESPONSIBILITIES Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting studio tours and inductions Support membership growth by responding to enquiries, following up on leads, and following Viva’s sales process to maximise conversions Engage with members, assist with general queries Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary Maintain a clean, safe, and well‑presented studio environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks YOUR LIFE AT VIVA - PERKS & BENEFITS As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work‑life balance for personal rejuvenation and well‑being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless. Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best. We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work. ABOUT VIVA LEISURE At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry—benefitting our members, shareholders, franchisees, communities, and employees alike. As an Australian‑owned and ASX‑listed company, we offer a diverse range of health and fitness solutions, including big‑box health clubs, express gyms, high‑intensity group training studios, Pilates, yoga, aquatics, women’s‑only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, hiit republic, Plus Fitness, GROUNDUP, and Rebalance. With over 300 facilities across Australia and internationally, including corporate‑owned and franchised sites, we’re proud to serve diverse communities. In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brands both domestically and internationally. Chain Collective now operates as the franchising arm of Viva Leisure, proudly holding Plus Fitness as its flagship franchised brand—paving the way for the continued growth and success of multiple fitness concepts across Australia and beyond. In 2024, Viva Leisure acquired a 34% stake in Boutique Fitness Studios (BFS), the master franchisee for leading global brands including Club Pilates, Rumble Boxing, StretchLab, and CycleBar. This partnership marks an exciting new chapter as Viva’s Rebalance Pilates & Yoga studios transition to Club Pilates, uniting local expertise with world‑class brand standards to deliver a premium member experience. That same year, Viva Leisure also acquired a 25% equity stake in World Gym Australia, along with three corporate‑owned World Gym locations in Queensland—Stafford, Coomera, and Underwood—further strengthening our presence in the premium fitness sector. ACKNOWLEDGEMENT Viva Leisure acknowledges and pays respect to the Traditional Custodians of Country throughout Australia. We are grateful for the opportunity to operate facilities on these lands and to contribute to the health and well‑being of all communities we form part of. As a company dedicated to promoting health and wellness, we are committed to fostering an inclusive environment within our facilities and workplaces that welcomes, respects and celebrates the rich cultural heritage of Indigenous peoples. #J-18808-Ljbffr