Technical Account Manager

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? How would you like to help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential? As members of our Customer Success team, our Technical Account Managers help our customers achieve more than they ever have by automating the day-to-day and driving business to a higher level. Our UiPath Customer Success team advises and guides our most strategic customers in designing and building long-term, enterprise level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform. We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C-suite down), to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work. Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle, including coaching our customers’ teams on initial deployment, enterprise-wide enablement, and the appropriate methodologies to maximize business outcomes, self-sufficiency, and overall organizational impact. What you'll do at UiPath Take ownership of your customers' technical success with the UiPath Platform. Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value. Proactively provide new product and feature guidance and support customers in adoption of the products. Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved. Provide UiPath Platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting. Enable your customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints Conduct design and code reviews for select automations to reinforce and verify those best practices. Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents. Provide technical advisory to customers through webinars, demos, and speaking engagements Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery What you'll bring to the team A degree in Computer Science or relevant degree. A minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java or Powershell), SaaS and Cloud experience a benefit. Basic understanding of networking concepts such as Load Balancer, DNS. Basic understanding of cloud services (AWS, Azure or GCP). Kubernetes (cluster management / managed services) awareness is a plus. Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles. Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering. Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred. Strong analytical and problem-solving skills, self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption. Diplomacy, tact, and poise under pressure when working through customer issues. Willingness to travel for client interactions up to 25% of the time Note: Applicants must possess valid and unrestricted Australian working rights. Relocation assistance and visa sponsorship are not available for this role #LI-MR1 Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy. #J-18808-Ljbffr