Customer Information Consultant

Customer Information Consultant (parental leave backfill) Recruitment information for a Customer Information Consultant position at North East Water. Position Information $65,028 to $75,160 plus 12% superannuation, depending on skills and experience. Full time, limited tenure until early June 2026. Monday to Friday - Working hours are from 8:15am to 5pm with a 45-minute break. Location Based in our Regional Headquarters in Wodonga. Paula Henson, Coordinator Customer Information on Mandatory Requirements Candidates must be an Australian citizen, permanent resident, or a foreign national with authorisation to work in Australia. Current Australian Driver's Licence. Successful applicants will be required to undertake pre-employment checks including a police check and/or pre-employment medical and functional testing where applicable. The Customer Information Consultant plays a pivotal role in resolving customer enquiries promptly and professionally while promoting outstanding customer service to all customers and stakeholders. This role is a full-time opportunity until June 2026, including a monthly RDO and flexible work options. Hours of work are Monday to Friday, 8:15am and 5pm with a 45-minute break. A snapshot of your day Responding to customer enquiries over the phone, email and face-to-face. Providing administrative and support services including but not limited to: Change of ownership Tenancy Billing Banking Information statements Receiving, recording and monitoring high-risk activities undertaken by operational staff. Ensuring timely entry of statistics and notes. Collaborating with the team, supporting tasks and workloads. Assisting with reception functions and housekeeping as required. For further detail on the role, please refer to the position description below. Key Selection Criteria To be in consideration for this position please address in your application how you meet the following key selection criteria: Please note, applicants that do not address the key selection criteria may not be considered for this position. Strong interpersonal and communication skills when interacting with internal and external stakeholders. Ability to uphold confidentiality. Demonstrated organisation and time management skills. Experience working in a customer service-oriented organisation. Experience with the Microsoft suite of programs and a customer relationship management system and/or billing software. We’re committed to creating a comfortable and inclusive environment for all candidates. If you require specific supports or modifications during the recruitment process, please contact in advance so we can make any necessary adjustments. Applications, including statements against the key selection criteria, must be submitted via the above online application form before the closing date/time. Applications via email will not be accepted. Recruitment Privacy Statement North East Water is committed to protecting personal information provided by you in accordance with the principles of the Privacy and Data Protection Act 2014. The information you provide will be used to assess your suitability for the advertised position which you are applying for. If all the requested information is not received, North East Water may be unable to consider your employment application. You may access the information you have provided to North East Water or our Privacy Statement by contacting our People and Culture Advisor on or North East Water respectfully acknowledges the Traditional Owners of the lands on which we operate and pay our respect to their Elders past and present. #J-18808-Ljbffr