Customer Success Manager

vor 1 Tag


Council of the City of Sydney, Österreich Talent Forge Australia Vollzeit

Talent Forge Australia provided pay range This range is provided by Talent Forge Australia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$120,000.00/yr - A$130,000.00/yr The Company A fast-growing venture backed SaaS platform reshaping how SMBs run and scale their operations. With strong momentum and an ambitious roadmap, the business is entering an exciting phase of growth. The Opportunity We’re looking for a Customer Success Manager to own and grow relationships across a diverse SMB customer portfolio. You’ll play a key role in driving customer engagement, retention, and expansion, acting as a trusted advisor to customers while influencing outcomes internally. What You’ll Do Own customer relationships post-onboarding, proactively managing renewals and retention Lead regular business reviews to uncover value, identify growth opportunities, and mitigate risk Manage escalations and coordinate with support where needed Advocate for customer needs internally and help shape product and process improvements About You 3+ years’ experience in SaaS Customer Success or Account Management Experience working in a startup or fast-paced scale‑up environment Strong commercial mindset with the ability to thrive in ambiguity Highly organised, proactive, and comfortable managing an SMB customer base Excellent communication skills with a natural ability to build trusted relationships Ability to go into the Sydney city office full time Customer Success Manager, Scaled Accounts (Fixed-term) Apply now or reach out for a confidential chat. #J-18808-Ljbffr



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