SENIOR CLIENT PARTNERSHIPS MANAGER

Join to apply for the SENIOR CLIENT PARTNERSHIPS MANAGER role at Converge Overview Converge International is an industry leader in providing health and wellbeing and people risk management solutions. We have assisted some of Australia's largest industry, government and corporate clients in supporting their people, building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling, crisis response and consulting services. We value a supportive and fun culture and use strong teamwork to ensure the optimal delivery of both off‑the‑shelf and bespoke services. About The Role In this role you will build strategic partnerships with major new and existing clients across all sectors including business, enterprise, government, health and education sectors. The Senior Partnership Manager brings a highly skilled depth of experience to enable high‑touch support for complex accounts. Duties Build and manage customer relationships to ensure retention and optimise the commercial business between Converge and a large suite of medium‑sized to large businesses. Utilise a proactive strategic approach to nurture client relationships and achieve sales, growth and retention targets. Promote key initiatives to clients to encourage engagement. Generate leads from new and existing clients. Facilitate strategic annual planning to understand client drivers, environmental impacts and evolving capabilities, and to set an annual business plan that is the foundation of the partnership. Facilitate quarterly review cycles to review KPI delivery, explore environmental changes and identify opportunities for improvement/evolution. Maintain strong positive relationships within the client portfolio. Collaborate with SMEs in Strategic Solutions to identify, develop and execute solutions that support client needs. Develop and execute periodic customer campaigns and customer retention planning. About You You will be an accomplished senior account/business management professional with a history of growing account relationships in a face‑to‑face sales environment. To be successful in this role, you will have the following skills, attributes and experience: Minimum five years’ experience in senior customer account\, business management. Minimum five years’ experience working with large national business and enterprise clients. Advanced strategic sales skills across a range of modalities and platforms (phone, email, digital etc.). Advanced business acumen with the ability to communicate with business executives at major accounts and provide strategic support. Exceptional sales mindset with the ability to harness opportunities for client growth. Highly developed organisational skills with the ability to prioritise and meet deadlines. Strive to meet goals successfully with exceptional attention to detail. Work collaboratively with key internal and external stakeholders. Experience in Allied Health or Human Resources would be highly regarded. This role involves travel to metropolitan and regional locations. Our Commitment to You Competitive remuneration Volunteer leave Paid parental leave Purchasing of additional leave Flexible working arrangements Flexible, diverse and challenging work Access to training and professional development Career development through internal mobility Lifestyle discounts – discounted movie tickets, retail discounts and much more. Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued and connected. We hire for heart. We are passionate about transforming the wellbeing of people at work. It’s at the core of all that we do. Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive in the workplace. We encourage and support applications from people of all levels of experience and ability, age, diverse backgrounds and cultures, including First Nations people and the LGBTQIA+ community. Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Mental Health Care If you are customer focused in all you do and would like to join an energetic team, please click the Apply Now button. #J-18808-Ljbffr