Customer Field Technician

Job Expectations Be a part of transforming Australias digital landscape as a Customer Field Technician. Youll make a real impact to every-day Australians in this customer facing role where youll get to see the happy faces you help We are looking for candidates based in Perth Metro South area A bit about your role As a Customer Field Technician located in the Perth Metro South of the river you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation repair and maintenance of nbn products and services. Youll have the opportunity to work in multiple environments both internal and external but predominantly inside the customers premises. Your typical day could include any or all of the below functions while delivering exceptional customer service within your role : Cabling installation (copper and fibre) including jointing jumpering and splicing Customer premises installation of nbn Customer Premises Equipment (CPE) Fault diagnosis and repair of nbn cabling networks and nbn CPE These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment. A bit about you Were seeking both experienced candidates as well as those with transferable skill from a communication cabling or electrical background and who are keen to explore a new career in the telco sector. A large part of this role is working in customers premises so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated. We will also be looking for a current & clean Drivers License and strong and personable communication skills both written and verbal. Life at nbn To be part of nbn is to be part of something bigger. Weve created Australias networka network made for more. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of Australia by connecting homes and businesses everywhere. Its not just a way for everyone to do the things they love but transforms the way they do them and the opportunities available to them. A more inclusive working world nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity pillars. Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitation to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website. Where to from here If you think this role might be for you we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. Please note this is a permanent role. To be eligible for this role you must have full working rights in Australia. Worker Type Permanent Time Type Full time Field Base Location Perth Required Experience : IC Key Skills Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr