Benefit Integrity Recoveries Officer

Benefit Integrity Recoveries Officer HCF Australia Join our Benefit Integrity team as a Benefit Integrity Recoveries Officer . This is a full‑time contract role until the end of June 2027, reporting directly to the Policy and Audit Manager. The team ensures that HCF acts with integrity, meeting legal and ethical obligations while controlling unnecessary costs to keep private health insurance affordable for our members. Key Focus Areas Debt Collection: Conduct activities to minimise outstanding liabilities. Contact providers verbally and in writing regarding recoveries, negotiate and set up payment arrangements, reconcile recoveries, and answer provider queries. Administrative Assistance: Issue audit request letters, ensure timely follow‑up of recoveries, monitor recovery timeframes, and maintain productive relationships with all providers contacted. Planning and Reporting: Develop recovery plans with the team, maintain and prepare monthly collections reports, and liaise with internal teams for claim allocations. Continuous Improvement: Make process improvement recommendations, develop internal and external recovery policies in partnership with the Manager, and contribute to key business projects. Regulatory and Compliance: Ensure compliance with all relevant legal and regulatory obligations, including Work Health & Safety (WHS) standards, and participate in compliance activities and risk assessments. Essential Skills, Experience and Qualifications Sound knowledge of debt collection guidelines and practices Excellent negotiation skills Professional, positive phone manner, adept at managing inbound and outbound calls Excellent verbal and written communication skills Persistent attitude towards uncovering hidden details Demonstrated ability to follow policies and procedures Sound numeracy and proficient computer skills Strong attention to detail and effective time management Experience working towards set KPIs within company guidelines Desirable Experience in a legal, financial or collections‑related role with a customer service focus Understanding of the sensitivity required in provider recoveries About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not‑for‑profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose‑driven passion: We’re united by a common purpose to make healthcare affordable, understandable, high quality and member‑focused. Wellness and work‑life balance: Empowered with the necessary skills and tools to support personal wellbeing, ensuring you perform at your best. Offerings include flexible working arrangements, 50% subsidy on HCF hospital/extras cover, family‑friendly employer status, 18 weeks parental leave for all new parents, mental health and wellbeing programs, discounts on HCF’s products and partner services. Collaboration and inclusivity: We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment, welcoming all employees irrespective of age, ethnicity, culture, gender identity, disability, education or socio‑economic status. Continuous learning and growth: Lifelong learning opportunities, from workshops to mentorship programs, encouraging growth and curiosity. Next Steps Require any adjustments to assist with your application or during the recruitment/onboarding process? Contact Talent Acquisition at to discuss. We encourage applicants to submit their applications at their earliest convenience. We review applications as they are submitted and may fill the role prior to the job closing date. #J-18808-Ljbffr