Ed Support Level 1-Range 4 ICT Technician

Position Overview Bentleigh Secondary College, part of the Department of Education Victoria – Bentleigh VIC. Bentleigh Secondary College places great emphasis on students working to achieve their very best, and on students challenging themselves. The college motto, “being the best you can be”, is something everyone in our school community must aspire to by raising expectations. We provide an inclusive learning environment that facilitates exceptional outcomes for all students, with a strong commitment to leadership skills, co‑operation, tolerance and social awareness. Role As a key ICT support role, you will provide effective first‑ and second‑level technical support in a school environment. You will manage support staff, ensure confidentiality of records and communication systems, and support the maintenance of school ICT systems and applications. Selection Criteria Technical knowledge and ICT support capability – Demonstrated knowledge of information and communication technologies with ability to provide first‑ and second‑level support for hardware, software, peripherals and networked devices including desktops, laptops, mobile devices and audio‑visual equipment. Ability to troubleshoot issues, prioritise tasks and resolve problems in a timely and professional manner. Systems, applications and infrastructure support – Capacity to support and maintain school ICT systems and applications, including operating systems, learning platforms and administrative software. Assist with user account management, device configuration, basic network support and the rollout or maintenance of ICT resources. Communication, customer service and teamwork – Highly developed communication and interpersonal skills, with the ability to provide clear, patient and respectful support to students, staff and visitors of varying technical knowledge. Able to work collaboratively as part of a team, follow instructions and contribute positively to a service‑focused environment. Organisation, problem‑solving and work practices – Demonstrated organisational and problem‑solving skills, manage competing priorities, document issues and solutions, follow established procedures, work independently or under direction, exercise sound judgement and maintain confidentiality. Commitment to child safety, professional conduct and continuous learning – Commitment to child‑safe standards, professional conduct and Department policies. Willingness to engage in ongoing professional learning to maintain and enhance ICT knowledge and skills. Responsibilities Manage the work practices and priorities of support staff in a school. Maintain confidentiality in respect to all school records and communication systems. Who May Apply Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position. Diversity and Inclusion The Department recognises the importance of diversity and inclusion and welcomes applicants from all cultural, gender, religious, ethnic, LGBTIQA+, disability and neurodiversity backgrounds. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply and reasonable adjustments for staff with disability are provided. Child Safe Standards Victorian government schools are child safe environments. All staff are committed to protecting students from abuse or harm in accordance with Child Safe Standards. For more information, visit DE Values Department employees shall uphold the values of Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. Further information is available at Other Information All staff have access to a broad range of employment conditions and working arrangements. Appointment will be made subject to satisfactory pre‑employment conditions checks. A probationary period may apply during the first year of employment, with induction and support programs provided. Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at Conditions of Employment All staff have access to a broad range of employment conditions and working arrangements. Appointment will be made subject to satisfactory pre‑employment conditions checks. A probationary period may apply during the first year of employment, with induction and support programs provided. Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at #J-18808-Ljbffr