Clinic Administrator

Go back Cambridge University Hospital NHS Foundation Trust Clinic Administrator - Preassessment The closing date is 07 December 2025 We are looking for a highly motivated individual to join our team of clinic administrators. You must have the ability to work well under pressure, be organised and have excellent customer service skills. Tasks will require attention to detail, a patient focus and a drive for quality. Good communication skills are essential and you must be able to liaise with staff at all levels in a confident manner. You must be willing to learn and be able to work both independently and within a team. You must uphold our values of Safe and excellent at all times. Main duties of the job This role is to provide an administrative service to the Pre-assessment clinic. This will includes tasks such as greeting patients and visitors and handling telephone and email enquiries, including responding to requests for information, appointments and general enquires. You will work with the nursing team to support the effective running of the clinic. You will have interaction with other areas of the hospital and other NHS organisations. You will be responsible for arranging appointments for patients in a timely manner for various clinics within the department. Occasional Saturday working will be required. About us Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: applied for a Graduate visa or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment. This vacancy will close at midnight on 7th December 2025 Interviews are provisionally due to be held on 16th December 2025 Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. Person Specification Qualifications Educated to GCSE level or equivalent NVQ level 2 customer service/ business admin or equivalent Experience Experience of customer service or dealing with the public Experience supporting new starters and less experienced staff Experience of working within a team Experience of prioritising, planning and organising own tasks Previous experience of working in the NHS Previous experience of working in a reception/administration role Knowledge Understanding of confidentiality Understanding of customer service Basic knowledge of job requirements from job description Knowledge of administration procedures and systems Knowledge/use of EPIC (administration) Basic knowledge of the Trust Skills Ability to work as part of a team Good communication skills including telephone, email and face to face Ability to follow policies and procedures Ability to work under pressure Ability to show attention to detail and accuracy Good organisational skills Willing to learn new skills Ability to act on own initiative Advanced IT skills e.g. MS Excel Experience in using EPIC Additional Requirements The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 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