Clinic Administrator

Clinic Administrator – Emmeline Centre The closing date is 27 November 2025 An exciting opportunity has arisen for a Clinic Administrator to join our Emmeline Centre team. You will play a crucial role in managing the patients pathway booking. Your primary responsibility will be to ensure that all Clinics are fully utilised by collaborating closely with both Administrative and Clinical Teams. Key Responsibilities To deliver and maintain a professional administrative and reception service across all of Hearing Services to all its users, patients, relatives and colleagues. Work closely with the clinicians, Clinic Coordinator and Directorate Support Manager, and to maximise capacity and reduce outpatient waiting lists. Maintain high standards of patient care and service delivery for all users, including patients, relatives, and colleagues. About You Proactive and Resilient: Able to work well under pressure in a fast‑paced and demanding environment. Experience: Knowledgeable about the patient pathway and Outpatient Service, with relevant experience in a similar role. Communication and Organisational Skills: Exhibits excellent communication skills and organisational abilities, with a keen attention to detail. This role offers the chance to make a significant impact on patient care and service efficiency within the Emmeline Centre. You will be part of a dedicated team committed to providing top‑quality care and support to our patients and their families. About us Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: applied for a Graduate visa or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed. The advert will close at midnight on 27 November 2025. Interviews are due to be held on 3 December 2025. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. Qualifications Educated to GCSE level or equivalent NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience Typing qualification or equivalent Secretary qualification or equivalent Experience Experience of working in a busy office environment or reception role Experience of prioritising, planning and organising own tasks Working with guidelines Experience of customer service or dealing with the public Experience of IT packages – Microsoft Office Experience of working in the NHS Experience of working within medical records Experience of call handling Experience of dealing with difficult situations and confrontations Experience of working with Auditbase and EPIC Knowledge Understanding of confidentiality and data protection Understanding of customer service Knowledge of Trust information systems Knowledge of Medical Terminology Skills Ability to work as part of a team Good communication skills including telephone, email and face to face Ability to follow processes and procedures High level of ability to organise and manage own time keeping to schedule and deadlines Accurate and speedy typing and key board skills Good organisational skills Ability to meet deadlines Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store and safeguard confidential documents Ability to touch type Additional Requirements The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridge University Hospital NHS Foundation Trust #J-18808-Ljbffr