Technical Customer Support Officer

vor 2 Wochen

Shire Of Denmark, Österreich Niko Vollzeit

Are you technically skilled, customer-focused, and passionate about smart technology? Then the role of Technical Customer Support Agent at Wygwam, a division of Niko, is perfect for you You will support customers and installers in selecting, installing, and using our smart solutions – such as Niko Home Control and sensor-based lighting control – which enhance comfort, safety, and energy management in residential and commercial buildings. With your technical expertise and customer-oriented approach, you will help clients find the right solution and provide support for all customer service activities, excluding field service. Our products and internal processes increasingly leverage AI technology, allowing you as a support expert to contribute to the future of smart, connected, and self-learning systems. What will you do? Provide technical support to end-users, installers, and partners via phone, email, and digital channels Analyze customer inquiries, propose solutions, and provide clear technical explanations Advise customers on the selection, configuration, and installation of our broad product range, with special attention to lighting control, motion, and occupancy detection Resolve complex cases in collaboration with the expert team Share feedback and market insights with internal teams to improve products and processes Actively contribute to documentation, knowledge base, tools, and training materials Suggest improvements to our support processes, where AI solutions play an increasingly important role Further develop and share your technical expertise with colleagues Build trust-based relationships with installers, partners, and regular customers Profile What do you bring? Bachelor’s degree in a technical field (electrical engineering, electronics, IT, or equivalent) Minimum of 2 years’ experience in a technical support role or similar position Solid knowledge of electrical installations, network technology, and lighting control Comfortable with IT tools, CRM systems, and MS Office Excellent command of Danish and English Your strengths Customer-focused, empathetic, and able to explain technical concepts clearly Solution-oriented, structured, and preciseCurious, stress-resistant, and flexible under varying workloads A team player who enjoys sharing knowledge and contributing to innovation and AI-supported service Additional assets Experience with smart home technology, home automation, or building automation Knowledge of Niko Home Control, lighting control, and sensor solutions Experience with ticketing systems or support toolsExperience in a technical customer support environment We offer A dynamic role Step into an environment brimming with professionalism where you can make a tangible impact by reshaping our commercial narrative Attractive salary and additional benefits In addition to a competitive salary, we also offer a package of additional benefits Self-development and growth opportunities Explore a world where we focus on your growth and development Initiative is rewarded We value initiative and encourage you to make your mark on our strategies Engagement in innovation At Wygwam, we never stand still. You'll be actively #J-18808-Ljbffr

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