Analyst - Functional & Support

Select how often (in days) to receive an alert: Gain hands‑on experience supporting Origin's Energy Trading Platform Work on critical trading systems and build domain expertise across technology teams An exciting opportunity to develop and progress within a dynamic team. Sydney or Melbourne‑based Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline – it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award‑winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. About the role: This role has opened following an internal promotion and offers the opportunity to support Origin’s Energy Trading Technology team by delivering daily operational support and functional analysis across the energy trading and risk management system, Allegro, that underpins key Energy Risk Management and Wholesale & Trading activities. You’ll work within a cross‑functional team to troubleshoot issues, deliver system enhancements, and ensure reliable, high‑quality operation of cloud‑based trading systems. The position requires strong technical, analytical, and communication skills, with the ability to partner effectively with both technical and business stakeholders. Provide technical support for the Allegro commodity trade and risk management system, resolving 1st and 2nd level issues, service requests, data tasks, and system disruptions. Perform requirements gathering, functional analysis, solution design, and documentation to support feature delivery and system enhancements. Conduct detailed data analysis, support user acceptance testing, and ensure delivered solutions meet business and technical requirements. Manage incidents and problems using ITIL processes and tools such as JIRA, ensuring timely resolution and minimising business risk. Collaborate closely with developers, product managers, and business stakeholders, participating in agile ceremonies and aligning work to squad priorities. Maintain accurate documentation, contribute to process improvements, and identify opportunities to automate and reduce recurring support tickets. Support senior team members with issue escalation, prioritisation, and decision‑making, while fostering a positive and collaborative team culture. Skills & Requirements 1‑2 years’ experience in a functional support, IT business analyst, or similar technical role. Strong problem‑solving and analytical skills, with the ability to identify root causes and propose innovative solutions. Strong SQL and data analysis capability, with experience using Excel for data manipulation. Effective communicator (written and verbal) with the ability to influence and collaborate across technical and non‑technical teams. Ability to prioritise workload, work autonomously, and take initiative while meeting deadlines. Understanding of software development concepts, DevOps processes, and experience supporting application releases. Tertiary qualifications in IT, Engineering, or a related field, with experience working in Agile environments. So, why join us? 20 weeks of paid leave for primary carers with flexible return options. Thrive in a culture of personal and professional growth. Enjoy a central CBD location with access to parking and public transport. Purchase up to four additional weeks of leave annually. Engage in opportunities through the Origin Foundation to support your community. Powering your career with unbeatable perks – get discounted electricity, gas, and internet as an Origin employee. Explore unique and cost‑effective employee EV Car subscriptions. Origin – Where good change happens At Origin, we’re powered by people who believe in creating change. We are committed to fostering a diverse, gender‑equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. Here’s a little about us: Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Please note unsolicited CVs from agencies will not be accepted. Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future. #J-18808-Ljbffr