Senior Specialist

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture. Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover. About the Opportunity: Senior Specialist, Knowledge Services WorkCover Queensland is transforming how we connect people with knowledge, creating clarity, consistency, and confidence in how information is accessed and shared across the organisation. We’re building a future where the right information is available at the right time, empowering our people to give the right advice. This transformation will enable faster, more consistent, and more confident decision-making for our customers and frontline teams, while strengthening our business through reduced risk, improved compliance, and a scalable, future-ready foundation for our 2030 vision. Reporting to the Manager Knowledge Services, this newly created Senior Specialist Knowledge Services role is hands‑on and responsible for building, configuring, and managing WorkCover’s enterprise knowledge function. You will author and maintain content in the Knowledge Management Platform, translating technical, operational, and business information into clear, accessible guidance for all audiences. Applying the Knowledge Management Framework, you will manage the full lifecycle of content, from creation and review through compliance approvals to ongoing maintenance, ensuring all knowledge meets organisational standards. Collaborating with and guiding stakeholders across Claims, Learning Development, Technology, Legal, and Risk teams, you will configure the system, manage content work packages, retire legacy knowledge assets, and monitor delivery to meet business needs. By embedding governance, continuous improvement, and user-focused design, you will enhance content structure, usability, and accessibility, enabling our people to access the right information at the right time and support confident, compliant decision‑making and better outcomes for customers. A bit about you: You’re a hands‑on knowledge specialist with strong technical writing skills and a passion for turning complex information into clear, actionable guidance. You enjoy working across multiple domains, collaborating with stakeholders to create knowledge content that is accurate, accessible, and aligned with organisational standards. You bring: Proven experience developing and maintaining operational and enterprise knowledge content in complex, highly regulated environments. Skilled at producing clear, concise, user‑focused guidance that enables diverse audiences to understand and apply information consistently, supporting confident decision‑making. Expertise in applying knowledge management frameworks, governance, and compliance standards, including managing content throughout its lifecycle. Advanced proficiency with knowledge management systems, digital workflows, and reporting tools to deliver high‑quality content and support continuous improvement. Experience configuring and optimising knowledge platforms, managing content work packages, and retiring legacy assets to maintain a reliable enterprise knowledge base. Strong collaboration and stakeholder engagement skills, partnering with subject matter experts and operational teams to guide content development and ensure organisational alignment. Sound judgment and problem‑solving abilities, balancing priorities and mitigating risks to support governance and operational decision‑making. Relevant tertiary qualification (e.g., Legal, Business, Communications, Journalism) or equivalent professional experience. A bit about us: Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld. Please submit your resume and a covering letter outlining your motivations and suitability for the role. Applications close at 9am, Monday 24th November . To be considered, all applications must be formally submitted through the ‘Apply ’ link. For more information about the role, including remuneration, please contact Angela Ng, Senior Talent Specialist at*********@workcoverqld.com.au We’re committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. Pre‑employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Employment Verification Check, Reference Checks and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). Agencies Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation. #J-18808-Ljbffr