L1 Service

Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking two motivated and detail‑oriented L1 Service and Support Engineers to join our IT team. This is a new role for the team, with one position based in our Loganholme, QLD office, and another based in our Norwest, NSW office. Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer will provide first‑line technical support and customer service to employees across the Group. What You’ll Do Provide first‑line technical support to employees in office, via phone, email, and chat. Diagnose and troubleshoot basic hardware, software, and network issues. Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools. Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution. Document all interactions and support actions in the ticketing system. Participate in system testing and quality assurance for new software releases. Provide onboarding guidance and training to employees on hardware, software and best practices. Maintain up‑to‑date knowledge of industry trends, tools, and best practices. Contribute to creating FAQ and support documentation to assist employees and improve team efficiency. About You Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience). Previous experience (1‑2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management. Experience configuring and deploying IT hardware and software. Familiarity with ITSM tools, ticketing systems, and remote support technologies. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with cloud‑based applications, mobile device management, Active Directory, user access control, and password management. Friendly and approachable, with a strong customer‑service mindset and passion for helping people. Highly organised and detail‑oriented, with a focus on accuracy and efficiency. Proactive and solution‑focused, always looking for ways to improve IT support services. Strong problem‑solving skills, with the ability to think critically under pressure. Team player, with excellent communication and collaboration skills. What’s On Offer Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check‑ins Retail discounts across travel, groceries, and lifestyle Savings on home builds, trades, suppliers, and utilities Ongoing learning and development through the CPG Academy Generous leave – including parental, volunteer, and community service leave Wellbeing support for you and your family (EAP, financial coaching, health programs) At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services. Our Businesses Include Clarendon Homes – award‑winning, innovative homes across QLD and NSW Domaine Homes – affordable, stylish homes designed for modern families CPG Estates – developing vibrant, sustainable communities Loan Market Elevate – expert financial solutions to support our customers’ property journeys With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer. #J-18808-Ljbffr