Experience Designer

Job Description Create your best future and join Westpac as an Experience Designer . This role will play a crucial part of the UNITE team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people. Location: Sydney-based role On-site Requirement: 3-4 days in the office per week Why On-site? This is a highly collaborative position involving regular face-to-face workshops and close team interaction, making in-office presence essential. What’s the role? As an Experience Designer , you’ll play a key role in shaping intuitive, seamless experiences that empower customers and staff to achieve their goals effortlessly. Working within cross-functional teams, you’ll ensure that every design decision delivers real value and aligns with business objectives while advocating for user needs. In this role, you’ll conduct end-to-end research and prototyping, using insights and data to inform user-centred design across platforms and channels. You’ll actively contribute to workshops, evolve our enterprise design system (GEL), and champion best practices for continuous improvement. Collaboration is central—you’ll work closely with designers, product owners, business analysts, and delivery teams to create solutions that are practical, innovative, and impactful. Beyond design delivery, you’ll share knowledge within our internal design community, helping uplift capability and foster a culture of learning and innovation. If you’re passionate about creating meaningful experiences and driving transformation, this is your opportunity to make a lasting impact. What do I need? Previous experience in UX or digital product design roles, ideally within large-scale transformations, financial services or other complex industries. Experience designing for back-office services or applications is desirable. Experience using data and research to inform and measure design decisions. Ability to build trust and influence at all levels of the business. Commitment to continuous learning, mentorship, and community contribution. Why join us? We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. Tailored learning and development opportunities to help you grow your career within the bank. Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today To get started, simply click on the APPLY or APPLY NOW button | #UNITEProgram We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the “People with Disability and/or needing Accessibility Requirements” page on our website. #J-18808-Ljbffr