Experience Designer

Shape the future of member experience Join HCF as a Service Designer and help reimagine how members engage across digital and non‑digital channels. Collaborate with cross‑functional teams to design human‑centred solutions that drive real impact. We’re reimagining how our members experience health care and we’re looking for a Service Designer to help lead the way. In this role, you’ll uncover insights through research and data, map current journeys, and co‑design future experiences that are human‑centred and business‑smart. Day‑to‑day, you’ll collaborate with cross‑functional teams, run workshops, prototype solutions, and advocate for member needs across the organisation. You’ll help shape service design standards, track project progress, and bring ideas to life through storytelling and visualisation. About you You’re a passionate service designer with around 2 years’ experience, ideally in a consulting or corporate environment. You bring a strong grasp of human‑centred design and design thinking, and you know how to turn data and insights into meaningful solutions. You’re confident running user research, synthesising insights, and visualising ideas through journeys, blueprints, and prototypes. You’re organised, collaborative, and comfortable working in Agile or Lean environments. With great communication skills and a can‑do attitude, you know how to influence stakeholders and keep member needs front and centre. It would be advantageous if you’re skilled in tools like Sketch, Adobe, or InVision, and hold a qualification in design or a related field. About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not‑for‑profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member‑centric. Culture & Benefits Purpose‑driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member‑focused. Wellness and work‑life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: 50% subsidy on HCF hospital and/or extras cover 18 weeks of parental leave for all new parents Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more Discounts on HCF’s products, including life, pet and travel insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio‑economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programmes, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date. #J-18808-Ljbffr