Training Officer

Join to apply for the Training Officer role at NSW Department of Customer Service Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$113,574.00/yr – A$125,720.00/yr Training Officer Clerk Grade: 7/8 Salary Range: Salary range $113,574 – $125,720 + Super Employment Type: Temporary till Sep 2026, with possibility of extension Location: Parramatta or Sydney – Hybrid opportunity. In‑office requirement 2–3 days a week as a minimum, which could be subject to change. Application Closing: 20th Nov 2025, Thursday 9:59am About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. What you will do We are seeking an experienced Training Officer to join an established and high‑performing training team driving capability across NSW Government's myWorkZone SAP solution . This role will play a key part in coordinating training activities, scheduling and attendance reporting across multiple onboarding agencies. You will be instrumental in ensuring staff have registered in training, attendance records are tracked and the training schedule is executed as per the overarching deployment plan. Building MS Teams based webinars as per the training schedule Support the rollout and onboarding of agencies to the myWorkZone SAP solution, ensuring alignment with the overall learning and change strategy. Collaborate with the SAP Learning Lead and Change Management teams to maintain consistency of messaging and training communications, and track and manage training attendance data. Contribute to continuous improvement of training schedule and identify logistical impacts, risks and mitigations. Gather learner feedback and compile evaluation reports. About you You are an experienced and highly organised Project or Training Coordinator who is a team player with the ability to pivot and manage fast paced dynamic working environments. You are adept at working under pressure and have an eye for detail, understanding the need for accuracy and data integrity. Essential Criteria 5+ years' experience across multiple system supporting training coordination and scheduling activities Proficiency in setting up MS Teams Webinars for training delivery. Strong communication, facilitation, and stakeholder engagement skills. Proven ability to manage training logistics and scheduling activities. Strong organisational and time management skills, with the ability to manage competing priorities. Proficient with MS Excel Experience working on public sector or government transformation projects. Familiarity with myWorkZone or NSW Government digital transformation initiatives. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date Thursday, 20 November 2025, 9:59am Seniory level Entry level Employment type Temporary Job function Administrative and Information Technology Industries Technology, Information and Internet Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr