Customer Support Officer
vor 1 Tag
Customer Service Officer (Communities) Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and bring empathy, integrity and results‑driven energy to every interaction? If so, we want you on our team About the Role As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de‑escalating challenging situations and ensuring every interaction leaves a positive impression. You’ll work across multi‑site teams, using telephony and CRM systems to navigate complex environments with precision and care. Thinking about applying? Here’s what we’re looking for: Proven experience in de‑escalating tense or challenging customer interactions. Familiarity with CRMs and customer databases; confident navigating multiple systems. Background in a complex call centre or fast‑paced retail environment. Experience working with KPIs and performance targets. Excellent interpersonal skills with genuine empathy for people. Strong problem‑solving and critical thinking ability. A collaborative team player who thrives in multi‑site team environments. Exceptional attention to detail and organisational skills. Working as part of this team, you will: Actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments. Process detailed information consistently and accurately, ensuring nothing slips through the cracks. Absorb new information quickly and apply it effectively to improve performance and service delivery. Take direct action to meet and exceed objectives, always striving for excellence. Perform under pressure with composure, resilience and professionalism. Remain fully functional and focused in changing environments, whether it’s new systems, procedures or customer behaviours. Uphold the highest standards of conduct, aligning with our values and culture in every decision and interaction. Enjoy our employee benefits Work‑life balance, no weekends Access to purchase additional leave Discounted health insurance Car leasing packages Paid Parental Leave Service recognitions Ability to experience the various APM Group Human Services brands to broaden your skill set and career growth If you’re ready to make a meaningful impact and grow your career in customer service, we’d love to hear from you. As part of the application process, you’ll need to complete a short assessment that simulates the responsibilities of the role, please complete this as soon as possible so we can contact you for an interview. You will be required to complete or provide the below, if successful at interview: NDIS Worker Screen Check National Police Check We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability. Apply now and bring your best self to a team that values excellence, empathy and adaptability. Applications will be reviewed as they are received. Join our Talent Community for future openings APM Group | APM Careers | APM Talent Communities | APM EOI At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities. #J-18808-Ljbffr
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Customer Support Officer
vor 1 Tag
Fraser Coast Regional, Österreich APM VollzeitCustomer Support Officer (Communities) Are you passionate about delivering exceptional customer experiences? Do you thrive in fast‑paced environments and bring empathy, integrity and results‑driven energy to every interaction? If so, we want you on our team! About The Role As a Customer Service Officer , you’ll be the first point of contact for our...
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Multi-Site Customer Support Specialist
vor 1 Tag
Fraser Coast Regional, Österreich APM VollzeitA leading service provider in Queensland is looking for a Customer Support Officer to enhance customer experiences. In this role, you'll manage customer calls, resolve queries, and book appointments while ensuring quality service under pressure. The ideal candidate should have experience in de-escalating tense interactions, a background in fast-paced...
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Fraser Coast Regional, Österreich Advanced Personnel Management VollzeitA leading staffing solutions company in Queensland is seeking a Customer Service Officer to deliver exceptional customer experiences. The role involves scheduling appointments, resolving queries, and de-escalating challenging situations. Candidates should have proven experience in customer service, strong problem-solving skills, and excellent interpersonal...
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Customer Banking Consultant
vor 4 Wochen
Fraser Coast Regional, Österreich MyState Bank VollzeitCustomer Banking Consultant at MyState Bank This is a permanent part‑time position with Auswide Bank. We’re looking for friendly, proactive and community‑mindful individuals to join our branch network as Customer Banking Consultants. Following the merger of MyState and Auswide Bank, we’re proud to be part of a united financial services group –...
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Customer Service Team Member
vor 2 Wochen
Fraser Coast Regional, Österreich The Good Guys VollzeitJoin to apply for the Customer Service Team Member role at The Good Guys Be among the first 25 applicants Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer...
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Customer Service Team Member
vor 2 Wochen
Fraser Coast Regional, Österreich The Good Guys VollzeitCompany Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network,...
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Customer Resolutions Officer
Vor 7 Tagen
Sunshine Coast Regional, Österreich Unitywater VollzeitOverview Join to apply for the Customer Resolutions Officer role at Unitywater . Direct message the job poster from Unitywater. About The Role The Customer Resolutions Officer is responsible for responding to customer enquiries and complaints with accuracy, professionalism and care. You will prepare clear written responses, provide timely information, and...
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Customer Service
vor 2 Wochen
Fraser Coast Regional, Österreich The Good Guys VollzeitA leading home appliance retailer in Queensland is looking for a Customer Service Team Member to support a sales-focused culture and deliver effective store operations. The ideal candidate will excel in cash handling, manage multiple sales channels, and resolve customer queries effectively while contributing to a positive store experience. This role promises...
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NDIS Support Coordinator
Vor 5 Tagen
Fraser Coast Regional, Österreich Supportive Synergy Services Pty Ltd VollzeitCompany Description Supportive Synergy Services Pty Ltd provides Support Coordination and Disability Services in the Fraser Coast Region. With a dedicated team of experienced Support Coordinators and Support Workers, the organization is committed to helping participants reach their NDIS goals. Their newly established Synergy Haven Community Centre & Respite...
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Guest Services Agent
vor 2 Wochen
Fraser Coast Regional, Österreich SeaLink K'gari (Fraser Island) VollzeitK'gari Beach Resort Live and Work on World Heritage-Listed K’gari (Fraser Island) Benefits of Joining Our Team Annual $1000 SeaLink Employee Travel Allowance 25% off resort dining, retail and spa Access to Employee Training Programs Employee Award Programs Free island K'gari Explorer Tours Free passenger ferry transfers to-and-from the island Maxxia...
