Online Orders Team Leader

vor 13 Stunden


City of Melbourne, Österreich Medimart Group Vollzeit

• Supportive, values-led team | Training provided • Lead Medimart’s online order fulfilment function About the Company Medimart is a South Australian healthcare retailer and service provider, offering mobility, therapy and daily living solutions that help customers regain independence and confidence. About the Role Reporting to the GM – Corporate, the Online Orders Team Leader oversees the end-to-end online order process, ensuring accuracy, efficiency and exceptional customer service. You’ll supervise the Web Order Assistant, coordinate order workflows and maintain high-quality standards across all online sales channels. Key Duties Lead and support the Online Orders team, providing daily direction and coaching Oversee accurate and timely processing of online orders Coordinate with Warehouse, Customer Service and Inventory teams to resolve issues Maintain quality control for packing, accuracy and dispatch Monitor KPIs and prepare performance reports Deliver training and ensure processes are followed Identify workflow improvements to enhance speed and customer experience Skills & Experience Strong communication and customer service skills High attention to detail and accurate data entry Confident with systems and MS Office Calm, organised and able to manage changing priorities Police Check + NDIS Worker Screening (post-onboarding) Values-driven team: Honesty, Enthusiasm, Accountability, Respect Friendly onsite environment with varied daily work Neat-casual dress; uniform provided Make a meaningful difference to people’s lives Apply now by submitting a combined cover letter and CV in one Word document. #J-18808-Ljbffr



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