Senior Customer Success Manager

Vor 3 Tagen

Council of the City of Sydney, Österreich The Nudge Group Vollzeit

Direct message the job poster from The Nudge Group Founder / Publisher / Podcast Host / Members Clubs / Recruitment A profitable, founder‑led SaaS business is entering an exciting new phase of growth. They’ve scaled sustainably without external investment and are now pushing into new territory, new systems, major platform releases, and a more experienced team to match their ambition. They’re looking to hire a Customer Success Manager with hands‑on B2B SaaS experience who loves helping customers win, driving adoption, improving outcomes, and building long‑term relationships. The role The successful candidate will work closely with customers and collaborate internally with Product, Sales, and Engineering to ensure users get maximum value from the platform. This role suits someone who is equal parts relationship‑builder and problem‑solver. Key responsibilities Own and grow a portfolio of B2B customers, driving long‑term success Proactively increase product adoption and engagement through structured touchpoints Build trusted relationships with a range of stakeholders (technical and non‑technical) Run onboarding and training sessions (1:1 and group), introducing best practice and new features Support and contribute to renewal conversations and identify expansion opportunities (upsell/cross‑sell), partnering with Sales where required Use data and customer insights to track success, spot risk early, and take action Improve playbooks, processes, and customer journey touchpoints as the business scales About you 4+ years’ experience in Customer Success, Account Management, or a client‑facing SaaS role Strong communication and stakeholder management skills—confident with all levels Excellent organisation and prioritisation—comfortable managing multiple accounts simultaneously A track record of driving adoption, retention, and measurable customer outcomes CRM experience and a customer‑first mindset: empathetic, responsive, and solutions‑oriented Comfortable using data to guide decisions and demonstrate impact Collaborative working style and a genuine interest in improving the customer experience Nice to have Experience within B2B SaaS or broader tech A preference for phone‑based communication and building rapport quickly Familiarity with onboarding journeys, lifecycle models, and CS metrics (health scores, NRR/GRR, churn, time‑to‑value) Technical curiosity and a desire to learn how things work If you’re excited by the chance to join a founder‑led, profitable SaaS business scaling into its next chapter—and you enjoy creating exceptional customer outcomes—please apply Referrals increase your chances of interviewing at The Nudge Group by 2x Get notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia . #J-18808-Ljbffr

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