Commercial Account Manager

Commercial Account Manager The Account Manager will oversee a portfolio of 50–75 Mid‑Market accounts, owning the post‑sales lifecycle of customers through renewal and expansion. You’ll use Sitemate’s frameworks, playbooks, and operating principles to help customers find greater value through upselling and cross‑selling to our various products. Working closely with Customer Success, Account Executives, and Product, you’ll proactively identify opportunities to deepen adoption and commercial growth. Employment Full‑time Based: Sydney, Australia Base Salary: $140,000 Commission: $60,000 OTE Remuneration: $200,000 Benefits & Perks Equity options and ownership with a standard vesting schedule 20 days PTO, plus paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year paid leave for primary (min. 16 weeks) and secondary (min. 6 weeks) carers, including adoption; support and leave for stillbirth or miscarriage laptop and budget to set up a remote home office access to a professional learning and development budget access to a standardised career development plan, plus visibility into career progression our Sydney office in Haymarket has a rooftop garden, wellness centre, showers, and cycle storage, and the team gets a catered lunch every Monday no long waiting for performance‑based increases—most increases are proactive growing from 5 employees in 2018 to over 150, with strong word‑of‑mouth marketing and no cold calling Inclusion: equal opportunity for all genders, ethnicities, ages, sexualities, and people with disabilities; 55% of our team come from under‑represented ethnic backgrounds, 43% are female, and ages range from 22 to 51 years global team spread across Australia, Kenya, Brazil, France, Chile, UK, Ireland, Spain, Portugal, Vietnam, Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay sustainability of funding—strong backing from Blackbird, Shearwater Growth Capital, and Marbruck Investments; graduated from Australia’s #1 Technology Company Accelerator – Startmate What Does Sitemate Do? Builds best‑in‑class software products for the built world Supports industrial companies dealing with major work‑behaviour changes due to COVID‑19, Generation Z entrants, and the shift from traditional mining to renewable energy projects (wind and solar farms) Dashpivot—our first product—streams and standardises processes in a digital format, enabling field work tracking on mobile or tablet and automating repetitive tasks through workflows and real‑time analytics Day‑to‑Day Responsibilities Proactively identify, qualify, and progress upsell and cross‑sell opportunities across a portfolio of 50–75 accounts Run structured account review meetings and discovery conversations to uncover workflow gaps and present relevant use cases, products, or plan upgrades Manage renewal discussions end‑to‑end: negotiation, pricing strategy, and contracting Partner closely with CSMs to align commercial plays with customer readiness and business priorities Challenges Balancing a high‑volume portfolio while maintaining depth to spot meaningful expansion opportunities Timing commercial conversations appropriately alongside CSM‑led adoption work Navigating complex stakeholders with long, informal decision cycles or non‑technical factors Driving commercial outcomes amid budget constraints, legacy tools, or competing priorities Who This Role Is For Someone who thrives in a commercial environment and loves uncovering, shaping, and delivering customer value A proactive operator comfortable running multiple deal cycles across 50–75 accounts and generating momentum with busy operational stakeholders Someone who collaborates well with CSMs and cross‑functional teams while owning revenue and being accountable for results Who This Role Is Not For Someone who prefers traditional customer success work focused on adoption, health, and day‑to‑day account stewardship Someone who views “commercial” purely transactionally and is not motivated by understanding customer value drivers for outcome‑led upsell opportunities Someone uncomfortable with outbound‑style discovery, pushing commercial conversations forward, or negotiating renewals and expansions Additional Notes We do not use recruitment partners or services; please do not reach out through them Referrals increase your chances of interviewing at Sitemate by 2x Compensation Range Base pay range: A$200,000.00 / yr – A$200,000.00 / yr Job Details Seniority level: Entry level Employment type: Contract Job function: Sales and Business Development Industry: Technology, Information and Internet Location: Sydney, New South Wales, Australia Legal Notice We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. #J-18808-Ljbffr