Senior Account Manager

Senior Account Manager Client whisperer and problem-solver needed Are you a bona fide client whisperer? Are your communication and organisational skills off the charts? Do you nerd out over great ad creative while also appreciating the craft of a well‑formatted spreadsheet? We’re Type + Pixel, a boutique creative agency specialising in brand and digital – and we’re seeking a Senior Account Manager to join our award‑winning team and play a leading role on our flagship creative account, Baskin‑Robbins. With 4+ years experience in creative account service and a solid understanding of advertising and brand agency process, you’ll understand the importance of balancing client advocacy with internal collaboration. You’ll be the kind of person who gets a kick out of solving problems (after all, that’s why clients come to us). And you’ll also love getting stuck into a diverse range of consumer and B2B projects across the health, FMCG, tech, NFP, retail and education sectors. Please note: we’re specifically looking for candidates with a solid background in managing design creative (both print and digital) and experience executing above and below‑the‑line campaigns, from briefing through to final output. Salary dependent on level of experience. About the agency Type + Pixel is a boutique, digital‑first creative agency based in Brisbane. Here are four things you should know about us. 1. We connect brand + digital. We combine brand strategy with digital thinking to create identity systems, immersive experiences and integrated campaigns, leveraging consumer insights, technology and creativity to win over hearts, minds and wallets. 2. We start with insights. Research is always at the heart of our process. We make it our job to question, challenge and empathise. We talk to end users, customers and stakeholders to uncover what’s really going on. Then, and only then, do we roll up our sleeves and attack the problem. 3. We’re about co‑creation. We believe that when we set aside our egos and biases to collectively solve a problem, that’s when we produce our best work. That’s why we ideate collaboratively, rejecting the traditional agency structure that keeps teams in silos and working instead as a single, multi‑disciplined unit. It’s how we share expertise, expand our thinking and achieve better outcomes. 4. We believe agency culture matters. And no, we’re not talking about ping‑pong tables and well‑stocked bar fridges. We don’t expect you to eat here, sleep here and give us your firstborn child. We believe it’s possible to create innovative, award‑winning work and still have a good work‑life balance – it’s one of the reasons we started Type + Pixel in the first place. But we also believe that a successful team has to share similar values and care – really care – about the work. Everyone who works here subscribes to our agency philosophy: Be a good human. Ideas over egos. Sweat the details. Take ownership. If all of this sounds like something you can get on board with, we’d love to hear from you. Role Responsibilities Client service and account management, playing a central role on the Baskin‑Robbins account. Working on creative campaigns and brand projects, from initial quoting and briefing stages through to design handover and invoicing. Driving best practice and improving our account management processes. Accurate financial and timeline management to ensure projects run on time, on budget and to scope. Exposure and contribution to brand strategy projects. Clear communication with client and internal agency team. Client retention and relationship management. Skills & Experience Understanding of strategic disciplines: primarily brand, advertising, social media and design. Experience managing a range of creative projects including campaigns, print and digital. At least 4 years’ account service experience in an agency environment. Ability to work across multiple projects, think on your feet and prioritise workload. Great organisational and time management skills - and the ability to effectively plan and manage your own and your creative team’s time. Articulate and confident presenter with excellent relationship building and communication skills. Proactive self‑motivator with a keen interest in design and strategy. A team player with a collaborative approach and positive attitude. Valid Australian work visa or permanent residency required. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr