Manager, People Services Support

Description & Requirements Help us deliver a better tomorrow Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the opportunity Here’s your chance to shape the way Australia Post supports its people. As our Manager, People Services Support, you’ll lead a team that sits at the heart of our employee experience, solving problems, streamlining processes, and making every interaction matter. What you’ll deliver with us Success in this role means a motivated, capable team delivering to agreed service standards, optimised processes that enhance the employee experience, and measurable improvements in performance and efficiency. You’ll work closely with peers across the People & Culture function and other business units to embed a One Team approach. You’ll also Lead and coach a team of up to 9, who are the first point of contact for People & Culture matters across Australia Post, supporting everyone from team members to senior leaders. Bring your strong customer service and people services experience to ensure every interaction is professional, empathetic and solution focused. Use your problem solving skills to identify trends, improve processes and implement smarter ways of working that enhance the employee experience. Draw on your People & Culture knowledge to guide your team in managing a wide range of employee and manager queries with confidence and accuracy. About you You’re a people first leader who thrives in a fast paced, service driven environment. You know how to bring out the best in your team and take pride in delivering great experiences for every employee you support. You’ll also need Proven leadership experience, including managing and developing a team to deliver outstanding service outcomes in a contact centre or shared services environment. Strong People & Culture expertise, with hands on knowledge across payroll, leave management, time and attendance, and policy advisory. Excellent communication skills, with the ability to interpret and clearly explain complex HR policies, legislation, and industrial instruments. Analytical and problem-solving skills, enabling you to assess service performance data, identify trends, and design improvement initiatives. Proficiency in HR systems and technology, ideally including ServiceNow, and strong capability in Microsoft Office tools. How we’ll deliver for you Hybrid work model (between the office, travel to relevant work sites and being based at home) Be part of a collaborative as well as autonomous work environment We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together. We’re delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on . See and hear more about what it's like to work in business support with us: #J-18808-Ljbffr