Contact Centre Operations Lead for Customer Experience

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities. About The BUSY Group… The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and...

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities. About The BUSY Group… The BUSY Group is a not-for-profit organisation which presents 45 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and...

A leading self-storage provider in Gold Coast City is seeking a Centre Manager to oversee operations and enhance team performance. You will lead a team, ensure exceptional customer service, and maintain operational excellence. The ideal candidate has management experience, skills in conflict resolution, and a positive, proactive outlook. The role offers...

A leading care provider in New South Wales is looking for a Contact Centre Manager to lead its customer service team. In this role, you will mentor and motivate your team to deliver exceptional service while optimising operations through data-driven insights. You will collaborate closely with various departments and implement initiatives that enhance...

A community service organisation located in Gold Coast City is seeking a Contact Centre Operations Lead to oversee a specialized team within the National Contact Centre. This role involves driving performance metrics, leading recruitment efforts, and developing training programs to ensure exceptional customer service. The ideal candidate will have proven...

Contact Centre Performance and Capability Manager Add expected salary to your profile for insights Tripadeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best‑in‑class QA, WFM, reporting, change...

Contact Centre Performance and Capability Manager Location: Byron Bay/Varsity Lakes The Opportunity Tripadeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best-in-class QA, WFM, reporting, change...

Contact Centre Performance and Capability Manager TripADeal, Varsity Lakes, Queensland, Australia TripADeal is creating a brand-new role for an ambitious Contact Centre Performance & Capability Manager to architect the future of our contact centre operations. This is your chance to design, build, and embed best‑in‑class QA, WFM, reporting, change...

A leading aged care provider in Brisbane is seeking a Contact Centre Manager to lead and inspire the customer service team. The role involves overseeing daily operations, implementing quality assurance, and driving continuous improvement in service delivery. With a strong background in contact centre management, the ideal candidate will focus on optimizing...

A leading aged care provider in Brisbane is seeking a Contact Centre Manager to enhance customer experiences by leading a dedicated team. The role involves overseeing operations, ensuring service quality, and leveraging data to drive improvements. The ideal candidate should have over 3 years of relevant experience and a strong focus on optimizing customer...