Counselling & Career Development Officer
vor 4 Wochen
Your new company
Location: Ultimo or Kingswood
Your new role
We are seeking dedicated and customer-focused individuals to join our team as Counselling & Career Development Officers. As part of the call centre, you will play a crucial role in providing high-quality support to clients seeking career guidance and counselling services.
What you'll need to succeed
Customer Interaction:
Respond to customer enquiries via phone, chat, email, and web-based channels.
Provide accurate and relevant information to address individual customer needs.
Maintain a high standard of customer experience in a fast-paced environment.
Administration:
Utilise office technology and customer relationship management (CRM) systems effectively.
Support contact centre activities and transaction processes.
Qualifications and Skills:
Hold a Certificate III in a relevant discipline or demonstrate equivalent skills and experience.
Excellent communication skills, both written and verbal.
Ability to listen, interpret, and convey information clearly and accurately.
Strong multitasking abilities and problem-solving skills.
Experience in a high-volume call centre environment is desirable.
Requirements:
Candidates must undergo reference checks.
A valid Police Check and Working with Children Check (WWCC) are mandatory.
What you'll get in return
$35 per hour + Super.
Monday to Friday role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#2865680
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