Knowledge Manager — AI-Driven ITIL

Knowledge Manager Location : Canberra, ACT Type : Permanent | NV2 Clearance We’re looking for an experienced Knowledge Manager to drive service excellence and improve ITIL-based processes. What you’ll do : Manage the life-cycleof Knowledge Articles. Oversee Service Request Management and compliance. Identify process improvements and leverage AI for...

About Turium AI: Turium AI is an enterprise artificial intelligence company helping organisations transform complex data and workflows into intelligent automation and insight. We’re building technology that bridges human and machine understanding — and we need curious minds who can help document, test, configure, and communicate how our AI systems work....

A global technology leader is seeking an experienced Change Implementation Manager in Canberra to oversee complex changes within the IT environment. This role involves evaluating and implementing changes while ensuring compliance and service stability. Ideal candidates have a strong background in ITIL principles and Change Management in complex IT...

Junior Software Support Engineer (NV1 Clearance) We are looking for a Junior Software Support Engineer with an active NV1 clearance to join our support team in Canberra. This is a great opportunity for someone early in their career who is passionate about technology, problem‑solving, and learning new skills. You will work closely with experienced engineers...

A prominent national archive is seeking a Senior Service Desk Analyst to enhance IT service delivery and support. The successful candidate will be responsible for maintaining business relationships and driving service improvement activities. Ideal applicants should possess knowledge of ITIL and Microsoft 365, and tertiary qualifications in IT are desirable....

A leading technology company in Canberra seeks an experienced Operating Support Manager to lead IT support services. You’ll oversee the Help Desk and contribute to service excellence while enhancing user experience. Candidates should have proven experience in Help Desk management and possess an ITIL v4 Foundation certification. The role offers significant...

A leading IT advisory firm is looking for an IT Service Management Specialist in Canberra. In this role, you'll enhance IT service capabilities, implement best practices, and drive ITIL principles across the organization. This permanent full-time position emphasizes strong incident, problem, and change management skills. You will work collaboratively to...

A leading technology company in Canberra is seeking an ITSM Change Manager to oversee change management within technical teams. The ideal candidate has experience in ITIL frameworks and strong stakeholder engagement skills. This role promotes diversity and inclusion, with an emphasis on collaboration and innovation within the team. Leidos offers a supportive...

A leading consulting firm is seeking a Service Architect to develop an enterprise-wide services-based architecture. This role involves designing service solutions and ensuring comprehensive Service Design across various programs. Candidates should have experience in Service Architecture, strong ITIL knowledge, and excellent stakeholder management skills....

A leading IT advisory firm is seeking an IT Service Management Specialist in Canberra. In this full-time role, you will enhance IT service capabilities and drive ITIL principles within the organization. Key responsibilities include managing incidents and problems, optimizing service delivery, and engaging stakeholders to improve processes. The firm values a...