Customer Success Manager
Vor 7 Tagen
Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. For more information on our cutting-edge technology, visit . Please note, this role is a 14 month contract. About Us We are a leading cybersecurity company dedicated to protecting our customers' digital environments. Our Customer Success team plays a critical role in ensuring that our customers achieve their desired outcomes and maximise the value of our solutions. We are seeking a motivated and experienced Customer Success Manager to join our team and help drive customer satisfaction, retention, and growth. Role Overview The Customer Success Manager (CSM) will be responsible for managing a portfolio of enterprise accounts, building strong relationships with customers, and ensuring they receive exceptional support throughout their journey with us. This role will involve working closely with cross-functional teams, including Sales, Product, and Support, to ensure customer needs are met and exceeded. Ke Responsibilities Act as the primary point of contact for existing Darktrace customers, developing and maintaining strong, long-lasting relationships. Drive customer adoption and success by understanding customer objectives and providing strategic guidance and best practices. Monitor customer health and proactively address potential challenges to ensure high levels of satisfaction and retention. Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions with customers. Collaborate with internal teams to advocate for customer needs and influence product roadmap based on feedback. Identify growth opportunities within accounts and work with Sales to support upsell and cross-sell initiatives. Track and manage customer success metrics, including adoption and retention. Provide onboarding support and training to new customers to ensure a smooth implementation process. Have excellent organisational and project management skills, working with high valued customers in a pressurised environment. Qualifications 3+ years of experience in Customer Success, Account Management, Client Service, Consulting, or a related role, preferably in cybersecurity or technology. Proven track record of managing and growing customer accounts. Strong communication, negotiation, and interpersonal skills. Ability to understand complex technical concepts and translate them into value-driven conversations. Strong analytical skills and the ability to use data to drive decisions. Self-motivated, detail-oriented, and able to work independently in a fast-paced environment. Why Join Us We are a young and dynamic company experiencing rapid growth. We value hard work, commitment, and a dedication to excellence. Joining our team offers the opportunity to work in a fast-paced environment, contribute to our mission of providing top-tier cybersecurity solutions, and grow professionally in a supportive and collaborative setting. For more information about our products and company, please visit our website. #J-18808-Ljbffr
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich RLDatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America . RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Rldatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Recordpoint VollzeitScope We are seeking a proactive and customer‑centric Customer Success Manager (CSM) to drive adoption, value realization, and long‑term success for RecordPoint's customers in APAC. Responsibilities Play a leading role in the end‑to‑end post‑sales customer lifecycle, from onboarding through adoption, value realization, renewal and expansion....
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich Tes VollzeitCustomer Success Manager Tes is seeking a senior Customer Success Manager to join our growing team in Melbourne. This is a strategic role focused on supporting a portfolio of private schools across the east coast of Australia. You will play a key part in driving customer retention, product adoption, and growth in collaboration with our sales team. We are...
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Customer Success Manager
vor 3 Wochen
City of Melbourne, Österreich RLDatix VollzeitCustomer Success Manager / Melbourne, APAC RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining...
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Customer Success Manager
vor 4 Wochen
City of Melbourne, Österreich monday.com VollzeitDescription Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us! As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the monday.com product suite. You will be responsible for learning the customers' pain points, helping them plan how monday.com...
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Customer Success Manager
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City of Melbourne, Österreich Rib Software VollzeitJoin to apply for the Customer Success Manager role at RIB Software. Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, with our people at the heart of...
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Customer Success Manager
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City of Melbourne, Österreich Immersive VollzeitA platform you can believe in: Immersive One is leading people‑centric cyber resilience across the globe. Customer Success Manager – Australia & APAC Immersive is hiring! We’re looking for an experienced, proactive and value‑driven individual to join our growing Customer Experience team in the APAC region. Reporting directly to our VP of Customer...
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Customer Success Manager
vor 1 Woche
Melbourne, Österreich NEXTDC VollzeitJoin to apply for the Customer Success Manager role at NEXTDC Join to apply for the Customer Success Manager role at NEXTDC Direct message the job poster from NEXTDC At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient...
