Customer Service
vor 2 Wochen
Retail Smart Group is a fast growing eCommerce retailer with leading brands in the health and wellness industries. Our team has been in the retail industry for over 20 years and through our health and eco minded brands, we’re on a mission to improve the quality of life for every living creature. We are seeking someone who is organised with a high attention to detail to support our customer service and warehouse functions. If you’re looking for a role with variety and autonomy, then this is for you What are the essentials? Who? You’re a customer service and warehouse superstar How? Full-time. Where? In our modern new office/warehouse in Rowville, VIC. When? Hiring ASAP, Monday-Friday. What are your key responsibilities? Customer Service Respond to basic customer enquiries (e.g., order status, tracking, delivery queries, product availability) via CRM system. Escalate complex customer enquiries to the appropriate team member. Provide friendly, professional and helpful responses that reflect brand standards. Stock Management & Organisation Assist in stock replenishment on shelves and bins. Maintain clean, organised, and clearly labelled picking locations. Assist in stock checking and basic stock counts as required. Warehouse Operations Maintain a clean, safe, and organised warehouse environment. Follow all warehouse procedures and health & safety guidelines. Pick and pack customer and wholesale orders accurately and efficiently. Prepare parcels for dispatch, including labelling and packaging. Ensure all orders are packed to company quality standards. Team Support Work collaboratively with the Warehouse & other department team members. Communicate any stock discrepancies or fulfilment issues to the General Manager. Support general warehouse duties during peak sales periods and promotional events. What do you need for this role? Previous experience with eCommerce platforms like Shopify would be an advantage but not essential. An ability to work well autonomously or within a team. Experience working in a fast-paced environment. Strong organisational skills, ability to multi-task, show initiative & think quickly. Someone that thinks outside of the box Help us to improve systems and processes to make things more efficient High attention to detail and accuracy. Ability to follow processes and procedures accurately. Reliable, dedicated, and trustworthy. Friendly, bubbly, and easy going nature. What's in it for you? As well as a great company culture, free parking and a generous employee product discount scheme. You will be joining an organisation that prides itself on its people and values their growth and development. This is a role where you'll be challenged and encouraged to innovate and support your team to success. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences for our customers. What else do you need to apply? A cover letter is required for your application to be considered. Drivers license and access to a vehicle is required. Must be an Australian resident available to work without restrictions. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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