Medical Administration Officer

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south‑eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes. About Monash Imaging Monash Imaging incorporates services at Monash Medical Centre – Clayton; Monash Children’s Hospital Clayton; Victorian Heart Hospital, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong. Monash Imaging provides over 365,000 imaging examinations per year across all sites. Monash Imaging is a busy, multi‑modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience. About the Role Monash Imaging is seeking an enthusiastic Part Time - Medical Administrative Officer working in school hours to join the Administration team to support high‑level patient‑centred care. Responsibilities Provide high‑level customer service to patients in a variety of settings. Reception: meet and greet patients and their families. Operate phone system and make appointments for internal and external patients according to their medical needs. Deliver exceptional customer service in a busy, team‑based environment. Work on a rotational roster. About You You are passionate about helping others, especially in a challenging situation, and you are driven to provide exceptional support to our patients and their families. As the first point of contact for many patients, a welcoming manner with clear communication skills combined with empathy and patience is essential. What You Bring Previous experience in radiology or medical administration is an advantage. Excellent customer service skills and ability to remain calm and helpful in a challenging or changing environment. Attention to detail coupled with ability to prioritise competing tasks and deadlines. Able to work autonomously as well as part of a wider multidisciplinary team. Hardworking, passionate, proactive dedicated work ethic. Flexible, adaptable, and inclusive team member. Ability to learn new computer software with ease. What You Need Effective time management skills including planning and organisational skills. Ability to maintain confidentiality and privacy of patient information. Exceptional attention to detail. Benefits Salary packaging options that increase your take‑home pay. Comprehensive Health and Wellbeing program. 5 weeks annual leave. Free vaccinations. Private health insurance at discounted rates. Health imaging services. + more Position Description Position Description can be found here. Equal Employment Opportunity We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values. How to Apply Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’. Applications will be screened upon receipt and selection activity may commence prior to the closing date. For a confidential discussion and to explore the opportunity further, please call Jaymie Smyth - Network Administration Manager on ***. #J-18808-Ljbffr