Lead Event Operations Planner

Summary: We are seeking a highly experienced and dedicated Lead Event Operations Planner to oversee the successful planning and implementation of large-scale, complex events across Museums Victoria's iconic venues. This leadership role focuses on managing the planning team, ensuring operational excellence, maintaining regulatory compliance, and enhancing client relationships. Job Type: Full Time, Permanent, Ongoing Position Salary: Competitive + Bonus Location: Carlton, VIC, Australia About the Position The Lead Event Operations Planner is responsible for successfully planning and implementing large-scale events across Museums Victoria venues, building strong relationships with external clients and internal stakeholders, and providing daily management, support, and mentorship to the Event Operations Planning team. This role ensures high-quality event planning and delivery from an operational perspective—maintaining compliance with industry, venue, and legal regulations, meeting client expectations, and identifying opportunities to enhance client relationships and organisational outcomes. Key Duties Team Leadership & Management: Manage the Event Operations Planners, including recruitment, induction, training, professional development, and task delegation. Complex Event Planning & Documentation: Work with high profile clients to prepare complex customised event documentation such as, but not limited to, event checklists, event reports, risk assessments, council permits, Heritage Victoria documentation, and engineering assessments. Read, review, and communicate event information to relevant stakeholders. Client Relationship & Service: Enhance the client relationship at every opportunity by delivering consistent, exceptional levels of service, resolving client conflicts, and identifying development and growth opportunities for clients. Consult with internal stakeholders on event partnerships, providing guidance on identified opportunities. Operational Execution & Improvement: Work with clients, contractors, and internal stakeholders during the planning process to address operational issues and ensure client satisfaction without compromising safety or security in line with standard operating procedures. Coordinate and lead pre and post event briefs to identify areas of improvement relating to the planning and delivery of events; implement process improvements where appropriate. Work collaboratively across the department and organisation to contribute to achieving the commercial objectives. Compliance: Comply with Museums Victoria's policies and procedures and with relevant legislation and regulation. The Successful Applicant Will Have Leadership & Team Management: Demonstrated experience in managing and mentoring a team, including recruitment, training, development, and delegation. Industry Expertise & Compliance: Demonstrated significant experience in the exhibitions and events industry. Current and detailed working knowledge of current building codes, fire safety, risk management, and regulatory requirements, including Health and Safety, Food Handling & Preparation, and Liquor Licensing. Skills & Experience: Excellent communication and interpersonal skills, including the demonstrated ability to clearly present information in an engaging manner to stakeholders through both written and verbal communication; ability to provide exceptional client service and meet client expectations. Strong, independent work ethic and experience in managing competing demands and priorities; proven ability to prioritise and work in an effective and timely manner and to work within a diverse organisation and across multiple business units. Demonstrated initiative and commitment to systems improvement and processes with the ability to manage projects in support of organisation goals. Technical Proficiency: Proficient computer skills and experience including Microsoft Office product suite and Priava, or similar, events software packages. Other Information The successful applicant is required to undergo a National Police Records Check and a Working with Children Check and be assessed as suitable (new employees are required to meet this cost). Interested candidates click on the “APPLY NOW” button and submit your full updated resume online. (Easily readable Word doc is preferred) #J-18808-Ljbffr